Market Loan Advisor
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About the team
The Mortgage Sales team at Zillow Home Loans helps connect our lending expertise with the agents, brokerages, builders, and internal partners who support customers on their path to homeownership. This team serves as a key bridge between Regional Managers and Loan Officers, building strong relationships and aligning efforts to drive collaboration, consistency, and great customer outcomes across the region. Working closely with partners across the business, the team plays an important role in helping Zillow deliver a more seamless, integrated home financing experience.About the role
The Market Loan Advisor role is responsible for facilitating the relationship development between designated partner teams and Loan Officers (LOs) to achieve Enhanced Transfer Rate (ETR) targets. The role cultivates and maintains relationships with real estate brokerages, agents, builders, and other stakeholders to serve as the primary connector between Regional Managers and Loan Officers, ensuring cohesive short and long-term collaboration for Zillow Home Loans within a specific region.
You Will Get To:
Build relationships based on trust and communicate ZHL value propositions to partners and agents.
Act as a point of escalation for external partners who have concerns about shared customers.
Build brand loyalty for ZHL by ensuring a consistent mortgage financing experience.
Drive agent adoption of PA Flex Transactions within the assigned book of business or within the market.
ZHL onboarding and training for new markets, agents & partners.
Drive go-to-market for new products and programs related to ZHL.
Coordinate travel & booking for in-market engagements.
Maintain active licensing (if applicable), education/training and understanding of changes to regulations.
Join partner team meetings to ensure a consistent ZHL presence.
Perform in-market visits to meet partners and agents face-to-face.
Conduct regular agent calldowns (i.e., closing calls).
Facilitate Premier Agent Strategic Business Reviews (SBRs).
Who you are
Bachelor’s degree in Business, Finance, Economics, or a related field in mortgage lending, financial services, or consultative sales.
Minimum 8+ years in a sales role.
5+ years of experience in mortgage sales, loan origination, or closely related financial advisory roles, with a track record of meeting or exceeding production and customer satisfaction goals.
Preferred completion of the 20-hr SAFE Pre-licensing education training and successful passing of the SAFE Mortgage Loan Originator within 90 days of hire.
Demonstrated experience guiding borrowers through complex mortgage scenarios, including explaining products, navigating conditions, and coordinating with underwriting and operations teams.
Proven ability to operate with a high level of independence and judgment in a fast‑paced, metrics‑driven environment while maintaining strong compliance and documentation standards.
Ability to travel up to 50% of the time, averaging around 1 week per month.
Or an equivalent combination of education and experience.
Get to know us
At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality.
Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.
No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together.
Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
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