Manager, Solutions Architecture | East Coast | Remote

The Opportunity:

Grafana Labs seeks a dynamic Manager for our Solutions Architects team, one who shares our enthusiasm for driving successful business outcomes in the observability domain. As a Manager of Solutions Architects, you will help lead a distinguished group of technologists, adept at leveraging Grafana products. You will collaborate directly with our key clients to deploy and enhance Grafana technologies, championing observability best practices. You will also work directly with the Professional Services leadership team to drive continuous improvement and operational rigor.

This role will collaborate closely with Sales, Support, Customer Success, and Product teams to build resilient observability solutions aligned with customer and business objectives. This role involves crafting Statements of Work (SOWs), advocating for technological advancements to the Products team, resourcing and managing customer projects, driving operational scale, and managing customer escalations.

What You’ll Be Doing:

• As a member of the Grafana Professional Services team, you will manage a team of Solutions Architects, ensuring members are effectively utilized and driving successful customer outcomes.
• Ensure team success in designing and building outcomes on the Grafana technology stack.
• Build educational programs that enhance customer capabilities of the Grafana technology stack.
• Advise on sales strategies that drive high adoption rates, improved renewal percentages, and ultimately increased revenue.
• Build lasting customer relationships to enable them to be Grafana advocates and referenceable customers.
• Balance operational management with direct technical contributions to stay close to the evolving Grafana technology stack.

What Makes You a Great Fit:

• 3+ years of managing a Solutions Architecture team in a related space
• 5+ years design/implementation/consulting experience with distributed applications
• 3+ years of experience in infrastructure architecture, database architecture, applications, and networking, or similar technologies.
• 2+ years of experience in technology/software pre-sales or technical consulting
• Located in CST
• Working knowledge of software development tools and methodologies
• Presentation skills with comfort speaking to customers and executives 

• Experience building/maintaining observability solutions
• Excellent communications and writing skills.
• K8’s
• Linux experience (2+ years in a company)
• Shell scripting, API knowledge
• Observability (monitoring) as a background would be huge
• High emotional intelligence with a thoughtful approach to client escalations, cross-functional negotiations, and team empathy.

Compensation & Rewards

In the US, the OTE (On-Target Earnings) compensation range for this role is $184,000 - $220,000. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally.