Manager, Partner & Integration Operations

 Posted 12 hours ago
     
 $80000 - $100K per year
  
2-5 years experience
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AI Summary

This role manages the operational backbone of external system integrations, ensuring data quality and technical alignment between partners and the company's product. You will be responsible for building processes, documenting systems, and managing commercial relationships with third-party API providers.

About the role

Our vendor credentialing product does not work alone. It depends on a set of

external systems - business screening, tax information, insurance verification,

payments, document processing - and the quality of those connections determines

whether a vendor gets verified in two days or in three weeks.

This role drives those connections. The commercial relationship, the technical

requirements, the data quality, the escalation path, and the handshake between

what a partner's API can actually do and what our product promises.

It is a narrow role on purpose. We are not asking you to run a support team or own a

P&L. We are asking you to own one high-leverage surface completely.

What you'll do

Today, when a partner integration behaves unexpectedly, or when a partner changes

their API or their data shape, we absorb it downstream instead of catching it

upstream. When we need a new capability from a partner, requirements get

assembled in the moment. This role closes that gap. This is a builder’s role in the truest sense.

You’ll be creating processes, documenting systems, and establishing the operational backbone that determines how we scale. If you prefer following playbooks over writing them, this role probably isn’t for you.



Qualifications

3+ years in partner operations, integration management, technical program

management, business systems, or solutions and implementation -

somewhere you sat between a product team and third-party API providers.

● You read API documentation without needing a translator. You can write a

clear integration requirement and validate the result.

● Experience owning a partner or vendor relationship commercially - SLAs,

escalations, contract terms, renewal conversations.

● Working familiarity with payment systems (Stripe or comparable) and

document processing (OCR or AI extraction).

● Strong analytical work. You diagnose with data and you quantify what you

find. SQL is a plus.

● You escalate early and clearly. When something is broken you say so, with

evidence, and you bring a proposed fix.

● Bonus: exposure to commercial insurance and certificates of insurance,

background screening, or other compliance-heavy operations.

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