Manager Ops Data Analytics

Manager, Ops Data Analytics and Reporting

📍 Remote | 🕒 Full-Time | 💼 Exempt

Role Summary:

The Manager, Ops Data Analytics and Reporting develops, implements, and oversees data analysis, visualizations, evaluations, and other strategies to optimize statistical efficiency and deliver actionable insights to a variety of stakeholders. This role will focus on improving our data infrastructure, refining analytics models, and guiding decision-making through detailed reporting. The Manager will play a critical role in building and optimizing analytical solutions that align with organizational goals and address the unique challenges of healthcare staffing. 

This role works closely with a variety of internal and external stakeholders, including but not limited to, client healthcare executives, internal executives and senior leaders, other SimpliFi team members, cross-departmental team members, and vendor partners.

Key Responsibilities:

• Develop and maintain a variety of dashboards, scorecards, and reporting tools (standard, ongoing, ad-hoc) that deliver real-time insights and data visualization on staffing trends, demand forecasting and operational performance
• Manage SimpliFi's survey and evaluation data for all performance and assignment completion evaluations across clients
• Develop and implement a data management strategy to ensure data accuracy, accessibility, relevance, and consistency across systems
• Develop, maintain, and manage a robust menu of scheduled reporting and analysis to inform business decision-making
• Work closely with Operations and Client Strategy to develop analytics tools that align with business objectives; apply industry knowledge to interpret data and improve performance
• Develop, implement, and maintain a system for keeping data/reporting SOPs current
• Lead and/or participate in data and analytics projects by executing the entire data analytics life cycle (e.g., including meeting with business stakeholder, gathering requirements/discovery, data preparation/cleaning, building reports visualizations, communicating results, operationalization)
• Continually explore and implement ways to improve/streamline current data gathering and reporting processes for maximum efficiency and scalability
• Serve as an advisory resource for other team members by providing guidance and assistance on data and analytics-related interactions

Other duties as assigned

Required Qualifications:

• High school diploma or equivalent
• 3 years of data analysis, reporting, and data visualization experience
• Advanced proficiency in data analysis tools and visualization tools, such as DOMO, Tableau, or similar Qlik BI tools
• Prior experience with AirTable, VNDLY, B4Health, monday.com or similar tools

• Thorough understanding of Healthcare terminology, Managed Services Provider (MSP) programs and Vendor Management (VMS) systems
• Proven success delivering and presenting analytical solutions and insights to external stakeholders
• Extreme attention to detail
• Ability to juggle multiple tasks/priorities with competing interests without losing efficiency
• Familiarity with ticketing support systems (i.e., Happy Fox or similar)Demonstrated ability to work collaboratively in a fast-paced, dynamic environment, with a high level of attention to detail and accuracy
• Excellent communication skills, with the ability to effectively present data findings and insights to diverse audiences, including executive leaders, client stakeholders, and peers
• Proficient with Microsoft Office Word, Excel, Outlook, and PowerPoint
• Ability to mentor and develop others

Will accept any suitable combination of education, training, or experience

Preferred Qualifications:

• Bachelor’s degree in Business or Healthcare Administration, Operations, Business Analytics, or a related field and/or equivalent work experience
• Prior experience in healthcare MSP setting and/or experience managing data across a variety of reporting and visualization tools
• Prior experience managing a ticketing support system (i.e., Happy Fox or similar)

Core Values: 

Own Your Relationships – Be someone others can count on
Own the Outcome – Deliver results through accountability and follow-through
Obsess Over the Experience – Make every interaction meaningful
Act with Integrity & Respect – Do what’s right, always 

Comp & Benefits:

$75,000 - $85,800 per year

• Benefits (Start Day 1!):
  Medical, Dental, Vision, Life, and Long-Term Disability
  Short-Term Disability, Accident, Critical Illness
  Legal Assistance, Identity Protection, Pet Coverage
  Retirement Plan with Employer Match
  Generous vacation plan + 8.5 paid holidays