Network Engineer (Network Stability & Response)

Company Overview

Our goal is straightforward – to give rural, hard-to-reach communities the same benefits of lightning-fast broadband as you get in the city.  Through cutting edge technology and future-focused thinking, Voneus challenge the way people think about rural broadband.

We have become one of the largest rural broadband providers serving numerous counties across England and Wales. We’ve gone from being industry specialists in wireless broadband to building ultrafast fibre-optic networks, bringing, and at times even surpassing urban connectivity in hard-to-reach area.

About the role 

This role sits within our Network Operations team, who manage and deploy our FWA and FTTP Networks. This role is vital to help support Voneus' growth plans and to continue to provide a high-quality service to our customers.

Key Responsibilities

• Supporting in the commissioning, deployment and management of our Hybrid Networks.

• Working with field engineers on issues found onsite and providing remote support.

• Creating / updating high quality Network documentation from new and existing Networks.

• Handling Network issues within the Network Operations Team and across the Network Estate.

• Working with our monitoring platforms to pick up and fix issues before they become customer impacting.

• Continually improve and develop Network processes, making them more efficient.

• Monitor our Network platforms to triage, diagnose and resolve network faults in accordance to our SLAs.
• Prioritise and manage multiple different network situations that may conflict with one another.
• Take the lead on small projects with supervision from line manager.
• Act as an escalation path for the Junior Network Engineers.
• Working in collaboration with other departments including Sales, Field Service Operations, Other NetOps Teams, NOC and Finance
• Liaising directly with our customers when working on Network and Customer faults

Essential Skills

• Understanding of working in the Altnet industry
• Good understanding of L2/L3 networking, PON Networks and experience working with Broadband Networks in either FWA or FTTP  
• Experience with Network Monitoring platforms, such as LibreNMS, PRTG, Nagios, etc.
• Working experience of VLAN’s, PPPoE, Tunnelling
• Knowledge of routing protocols, and practical application
  Knowledge of wireless bands and channels including licensed links.
•  Knowledge of radio management platform like UISP, UNMS, cnMaestro
  
• Hands-on experience with monitoring, Network diagnostic and Network analytics tools.
• Proven hands-on Network Engineering experience
• Solid understanding of the OSI or TCP/IP model.
• FWA multivendor knowledge like Ubiquiti, Mikrotik, Zyxel, Radwin, Siklu, Cambium
• Hands on experience of working with Microsoft

• DNS, VLAN’s, PPPoE, DHCP Static routing, NAT/PAT, Tunnelling

Desirable Skills

• Salesforce CRM 
• Working knowledge of layer 3 routing (OSPF/BGP)
• Knowledge of wireless planning tools like WISDM
• Experience of PON networks and associated networking tools.
• Linux shell / Mikrotik CLI