Manager of Core Systems and Development

Compensation: $105,000 - $160,000 based on experience and credentials

Location Type: Remote, candidate must reside in FL

The Manager of Core Systems and Development leads the Core Services Systems and Development team, ensuring the stability, performance, and ongoing enhancement of the credit union’s core systems. This role is accountable for delivering reliable, high-quality technology solutions that support business operations, regulatory compliance, and an exceptional member experience. The manager drives results through effective team leadership, strategic prioritization, and strong cross-functional collaboration.

• Serve as the primary escalation point for operational and technical issues, including after-hours support as needed
• Oversee the development, maintenance, and support of core financial systems and related applications, ensuring availability, reliability, scalability, and performance
• Monitor system health and drive proactive optimization, automation, and efficiency improvements in collaboration with vendors and IT Engineering
• Manage issue resolution across systems, peripherals, and software to ensure continuity of operations
• Establish and optimize workflows, prioritization frameworks, and service delivery processes to ensure efficient execution
• Drive timely delivery of enhancements, defect resolution, and project work while maintaining strong execution across sprints, production support, and initiatives
• Ensure service level agreements (SLAs) are consistently met or exceeded
• Collaborate with business units to align technology solutions with operational needs and support key initiatives (e.g., conversions, migrations, integrations)
• Evaluate and implement new technologies, tools, and enhancements, while supporting infrastructure and data center strategy
• Maintain disaster recovery readiness and business continuity planning while implementing preventative controls to reduce operational risk
• Review and recommend new methods or procedures to make daily operations more efficient
• Perform considerable short-term planning, scheduling, and coordinating to develop and implement business objectives
• Set goals for assigned teams to achieve operational and strategic results
• Provide guidance, mentoring, and development opportunities for directly reporting staff
• Cultivate strong working relationships, build trust among team members, and respond appropriately to employees' concerns
• Assist with the development, monitoring, and maintenance of the annual budget
• Assist with regulatory compliance to ensure work is completed in accordance with applicable laws and government regulations
• Maintain knowledge and understanding of current trends, laws, and issues affecting area of expertise
• Attend educational events to increase professional knowledge
• Complete annual compliance and info security training to understand employees' role in maintaining effective compliance and security programs

• Bachelor’s degree in Information Technology or related field (A comparable combination of work experience and training may be substituted for education requirements.)
• Minimum of 5 years of experience in systems or development roles
• Knowledge of core banking systems
• Experience in financial services or credit union environment preferred
• Leadership or supervisory experience preferred
• Strong leadership, coaching, and team development capabilities
• Excellent organization, prioritization and analytical skills to effectively manage areas of responsibility and attain organizational goals
• Excellent written, verbal, and interpersonal communication skills to interact effectively with members, staff, vendors, and government regulators
• Ability to analyze and resolve complex problems or situations
• Ability to positively influence others regarding policies, practices, and procedures
• Strong knowledge and understanding of credit union products, services, policies, and procedures
• Strong knowledge and understanding of regulatory compliance
• Strong knowledge and understanding of credit union computer systems and software applications required to perform job duties

Benefits

• Financial Well-Being: Bonus Program up to 12%, 401K Matching up to 8%, Retirement Planning, Pay Increases based on Competency, Employee Loan Discounts, Flex Spending Accounts
• Wellness: Medical Coverage, Dental and Vision Coverage, Access to 4,000+ Gyms, Mental Health Resources, PTO Wellness Days, Short Term and Long Term Disability Coverage
• Work-Life Balance: 11 Paid Holidays, 3 weeks of Paid Time Off, 4 weeks of Paid Parental Leave, Birthday PTO
• Community Involvement: Paid Volunteer Hours
• Growth: Degree Assistance up to $5,000 per year
• Flexibility: Remote, Hybrid, and Onsite Schedules
• Security: Pet Insurance, Free Identity Theft Protection, Legal Assistance 

For more information, including additional benefits, please visit our benefits website at https://careers.suncoastcreditunion.com/benefits

Company Overview 

Suncoast Credit Union is consistently chosen as a Tampa Bay Times Top Workplace because its employees genuinely #LOVEWORK! Employees flourish in an inclusive culture celebrating growth and prioritizing the community.
For more information, please visit our careers site at https://careers.suncoastcreditunion.com/