Manager, HR Service Delivery

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

This job is responsible for executing upon strategic direction and overseeing the build and deployment of functional systems and technology initiatives within HR Service Delivery (HRSD). It involves partnering with internal and external stakeholders, leading requirement analysis, and ensuring the successful execution of technical projects. The role is crucial for enhancing employee experiences and aligning platform development with organizational strategies.

Job Description

Responsibilities:

• Managing relationships with operational leaders, stakeholders, technical teams, vendors, and external partners to ensure a shared understanding of objectives, requirements, risks, dependencies, and project deliverables.
• Leading analysis efforts to determine comprehensive business requirements, process impacts, integration needs, and opportunities to improve operational efficiency and user experience.
• Developing team members through recommended learning paths, mentorship, and ongoing growth opportunities to strengthen technical, analytical, and leadership capabilities.
• Overseeing the provision, review, and approval of business requirements, solution designs, and implementation approaches for system enhancements, integrations, and platform initiatives.
• Orchestrating build, test, deployment, and release activities for functional platforms while ensuring alignment with business priorities, operational readiness, and governance standards.
• Monitoring and communicating changes to agreed deliverables, timelines, and priorities, proactively managing risks and escalating issues as necessary to support successful execution.
• Executing functional platform maintenance and enhancements in partnership with stakeholders, operational teams, and technology providers to improve performance, scalability, effectiveness, compliance, and the delivery of business outcomes.
• Serving as the primary liaison between business, operations, technology, and third-party vendors to evaluate, implement, and optimize platform capabilities that enable evolving business processes and operational priorities.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Automation, Data Integrity, Performance Management (PM), Process Improvements, Requirements Analysis, Risk Management, Stakeholder Management

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's Degree

Certifications (if applicable)

Relevant Work Experience

5-7 Years

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.