Manager, Field Operations ON W

Xplore Inc. is Canada’s fibre, 5G and satellite broadband company for rural living. Xplore is committed to the relentless pursuit of an improved broadband experience for all Canadians. Xplore is building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living, for today and future generations.

The Manager, Field Operations ON-W leads a remote team of Field Operations Technicians responsible for the reliability, maintenance and emergency restoration of Xplore’s fixed wireless and fibre networks across Ontario West. The role provides daily leadership, workload prioritization, coaching and safety oversight while coordinating outages, escalated tickets, preventive maintenance, site inspections, network upgrades, construction support and contractor activities.

The manager is also accountable for operational reporting, budget and purchase order oversight, fleet and inventory readiness, resource planning, and continuous improvement of field processes and tools. This position works closely with Network Operations, Engineering, Network Build, Supply Chain, Finance, Health and Safety, and external partners. The role requires sound judgment, strong communication and analytical skills, and participation in an after-hours on-call rotation.

Key Responsibilities Include:

• Lead, coach and develop the Ontario West Field Operations team, including workload prioritization, scheduling, performance management, safety leadership, technician support and succession planning.
• Manage outages, escalated incidents and operational tickets from initial response through restoration and follow-up, coordinating technicians, Network Operations, contractors, materials and communications.
• Plan and oversee preventive and corrective maintenance, site inspections, infrastructure repairs, network upgrades, resiliency work, decommissioning activities, and field support for build projects and hot cuts.
• Monitor operational performance and costs through reporting, forecasting and data analysis, while improving ticket, inspection, inventory and field workflows using tools such as OpsCentral, Quickbase and Microsoft 365.
• Manage contractor support, fleet readiness, tools, materials and spare inventory, including related purchase orders and expenses.
• Make daily operational decisions based on safety, customer impact, network risk and available resources.
• Provide after-hours on-call support for emergency restoration.

 The ideal candidate will possess:

• College diploma or degree in Telecommunication Technology, or an equivalent combination of education and relevant experience.
• Minimum of five years of progressive experience in telecommunications field operations, network maintenance, construction or a related discipline.
• At least two years of direct people-leadership experience, including scheduling, coaching, performance management and safety oversight.
• Working knowledge of IP networking, fixed wireless, fibre transport, microwave backhaul, power systems and telecommunications site infrastructure.
• Experience supporting the construction, maintenance, inspection and restoration of communication sites and ground-level fibre infrastructure.
• Demonstrated experience coordinating outages, escalations, contractors and field resources across a geographically dispersed territory.
• Strong analytical, organizational, financial, written, verbal and presentation skills.
• Experience with operational reporting, budgets, purchase orders, forecasting, fleet or inventory management is preferred.
• Proficiency with ticketing, reporting, asset and collaboration tools, including Microsoft 365; experience with OpsCentral or Quickbase is an asset.
• Valid driver’s licence and ability to travel throughout Ontario West, including occasional overnight and after-hours work.
• Ability to access active telecommunications and construction sites while wearing required PPE and to occasionally lift or carry items up to 50 pounds.

Condition of Employment:

As a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check. Details will be supplied to applicants as they move through the selection process.

Xplore is committed to creating an accessible environment and will accommodate disabilities during the selection process. Please let your recruiter know during the selection process of any accommodation needs.