Manager, Credit Administration

The Kindred team is at the heart of our cooperative, bringing our values to life every day. More than financial professionals, we care deeply about our members and our communities. With integrity, stewardship and compassion, we work to connect values and faith with finances, inspiring peaceful, just and prosperous communities.

We are currently recruiting a Manager, Credit Administration.

Reporting to the Senior Manager, Credit Administration and Support, you will lead Kindred’s centralized Credit Administration team, helping deliver timely, accurate and compliant service to borrowing members and lending teams. You will develop people, manage daily operations and lead the team through changes to systems, policies and processes.

Key responsibilities:

• Build team capability. Recruit, onboard, coach and develop credit administrators and senior credit administrators. Set clear expectations, manage performance and support proficiency and career development.
• Lead reliable service delivery. Plan workload, capacity and coverage; set and monitor service standards; and address performance gaps to meet lending volumes and service commitments.
• Oversee quality and resolve issues. Ensure effective controls over loan documentation, security registration, funding conditions, payouts and discharges. Resolve complex situations with Credit Risk and personal and business banking lenders, and escalate material risks to the Senior Manager.
• Lead improvement and change. Keep procedures and workflows current, improve efficiency and consistency, and guide the team through projects and approved changes. Coordinate training for credit administrators and lending teams.

What to bring

With a people-first mindset, you build capability through clear expectations, practical coaching and regular feedback. You build relationships through collaboration, clear communication and reliable follow-through. You build solutions by applying sound judgment to complex issues, strengthening processes and helping people adapt to change. You balance service expectations with accuracy and effective risk controls.  You will also bring an active commitment to Kindred’s shared values and purpose.

Plus you bring your qualifications and experience

• Post-secondary education in a related field.
• Four to five years of experience in financial services, preferably with lending expertise across retail and business credit.
• People leadership experience and demonstrated ability to coach, train and mentor others.
• Technical knowledge relevant to credit administration, including loan documentation, security registration, funding, payouts and discharges.
• Proven aptitude for process improvement and change leadership.

Why Kindred

We believe that your life is bigger than any job, so we’ll work together to achieve work-life quality and care for your overall wellness. For many roles, we offer flexible and remote options that we can discuss with you. Your total rewards package includes competitive compensation, wellness benefits and preferred employee rates on financial products and services.

Our comprehensive total rewards package includes:

• Starting salary: $80,000-$95,000
• Performance-based target incentive opportunity at 8% 
• Employer-paid group benefits with no waiting period
• Group Savings Plan with employer matching at 5%
• 4 weeks vacation to start and generous paid time off
• Career growth opportunities, training and development support
• Comprehensive staff benefits on financial products and services

When you choose Kindred to further your career, you’re joining an engaged workforce at a certified B Corp™ that is committed to using business as a force for good™ and acting as an advocate for a Living Wage.

RSVP

Ready to choose Kindred? Visit www.kindredcu.com/careers to learn more about why people enjoy working with us. If this role sounds like a good fit, please apply.

At Kindred, we value genuine connection. We don’t use AI to screen applications; every application is reviewed by a member of our Talent team. If selected, you’ll hear from a Kindred team member by phone, and when possible, we prefer to meet candidates in person. If you choose to use AI to support your application materials, we encourage you to ensure your own voice and personality still come through. Kindred will acknowledge all applications received and advise all candidates when the position is filled.

As a team of people who, with compassion, integrity, and stewardship, care deeply about each other, our members, our communities, and our world, Kindred is committed to building an equitable, diverse, and inclusive workplace. Kindred’s values-centered and faith-inspired, warmly professional, expressly invitational characteristics compel us to be a place that understands, respects, and values, and treats equitably all people of every race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, and disability.