Manager, Account Mgmt Operations Enablement

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Hiring Manager : Full Name: First Last

Overview

Due to growth, we are adding a Manager, Account Management Operations Enablement to our team!

The Manager, Account Management Operations Enablement is a strategic leadership role responsible for designing, scaling, and continuously improving the operational enablement ecosystem supporting Customer Success and Navitus Key. This role provides enterprise-level leadership across automation, training, communications, analytics, and cross‑functional process design to drive efficiency, quality, and consistency across the full book of business, while ensuring alignment with business priorities, regulatory requirements, and long‑term organizational objectives.

Is this you? Find out more below!  

Responsibilities

How do I make an impact on my team?   

• Provide strategic leadership and direction for Account Management Operations Enablement, with a focus on scalability, automation, and enterprise process optimization.
• Lead and develop a diversified team of direct reports, including training professionals, enablement specialists, and lead roles supporting Customer Success and Navitus Key.
• Establish and oversee a dedicated training function responsible for onboarding, continuous learning, and role‑based enablement across Customer Success.
• Drive automation initiatives across Customer Success and Navitus Key in partnership with IT and enterprise teams, reducing manual effort and improving consistency and quality.
• Own Customer Success communications enablement, ensuring messaging, workflows, and tools are aligned, consistent, and effectively deployed.
• Partner across the enterprise to support consolidation of shared services and ongoing cross‑functional process improvement and design.
• Translate business needs into scalable enablement solutions, including process design, documentation, training, and performance measurement.
• Establish governance, metrics, and reporting to monitor enablement effectiveness, operational quality, and continuous improvement outcomes.
• Other duties as assigned.

Qualifications

What our team expects from you?

• Bachelor’s degree in business, operations, data analytics, healthcare, or a related field, or equivalent experience, required. 
• 5+ years of progressive experience supporting Customer Success, Account Management, or operational enablement functions required.
• 2+ years of experience coaching, mentoring, and/or leading others required.
• Proven experience driving process improvement, automation, and cross‑functional change at scale required.
• Experience designing and leading training or learning programs preferred.
• Deep knowledge of pharmacy benefits management, insurance, or healthcare operations required.
• Strong background in data‑informed decision‑making, analytics, and performance measurement required.
• Participate in, adhere to, and support compliance program objectives.
• The ability to consistently interact cooperatively and respectfully with other employees.

What can you expect from Navitus? 

• Top of the industry benefits for Health, Dental, and Vision insurance 
• 20 days paid time off 
• 4 weeks paid parental leave 
• 9 paid holidays 
• 401K company match of up to 5% - No vesting requirement 
• Adoption Assistance Program 
• Flexible Spending Account 
• Educational Assistance Plan and Professional Membership assistance 
• Referral Bonus Program – up to $750! 

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