London Market Credit Controller
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AI Summary
Manage a high-volume ledger by chasing debts through phone and email while liaising with partners and clients. Ensure cash collection targets are met and maintain accurate data in accordance with ISO27001 and data security protocols.
London Market Credit Controller
Department: Business Services - Finance
Employment Type: Permanent
Location: Bristol
Description
This is a role in the credit control team that would suit an experienced credit controller who manages their own ledger and thrives in a busy collections environment.
Experience of London Market, Lloyds of London, Reinsurance or Insurance would be highly advantageous. Location flexible. Full remote working if required.
Experience of London Market, Lloyds of London, Reinsurance or Insurance would be highly advantageous. Location flexible. Full remote working if required.
Key Responsibilities
The Credit Controller will undertake the following key responsibilities;
- High volume external/internal phone calls/emails chasing the firm's debt.
- Regular contact with Partners, Clients and fee-earners about their debt.
- Dealing with queries in-line with the ISO27001 requirements (internal & external).
- Use 3E software to manage a ledger logging notes queries and diary entries.
- Frequent liaison with other teams within the Finance department.
- Monthly and ad-hoc meetings with management to discuss progress, escalations and problematic issues.
- Occasional travel to other offices and some client visits.
- Follow the firms' collection procedure.
- Excel- pivot tables and V-lookups
- Seek collections which ensure cash collection targets are met.
- Confident in own ability and able to look for a resolution prior to escalating.
- Handle confidential information in line with the firms' data security protocols.
- Collating missing data relevant to the payment of our bills – including cleansing existing data
- Liaising with accounts to provide and receive information to ensure data accuracy
- Take responsibility for monthly management information, provided both internally and externally
- Regular contact with the Sales Ledger Dept to ensure allocations are found promptly and accurately
Skills, Knowledge and Expertise
The candidate will be able to demonstrate the following key skills and attributes;
- Experience of London Market or Lloyds of London
- Insurance/reinsurance knowledge & collections experience - advantageous
- Previous Legal or Professional Services experience - advantageous not essential.
- Experience of 3E or similar legal accounting systems would be an advantageous not essential.
- A tenacious personality able to handle difficult phone calls and meetings.
- Lateral thinker with the ability to generate creative solutions to complex problems
- Excellent communication skills.
- Ability to manage high work-loads.
- A team player but able to use own initiative.
- IT literate with ability to pick up new systems quickly.
- Flexible with a positive 'can do' attitude.
- Good level of numeracy, spelling and grammar.
- Proven track record in reducing debtor days in a busy collections environment
- Attention to detail, able to write concise and detailed emails.
Additional Information
As a Disability Confident Scheme employer, we’re committed to providing an inclusive and accessible recruitment process. If you need any reasonable adjustments at any stage (including the application, assessment or interview process), please contact recruitment@dacbeachcroft.com in confidence with the vacancy reference in the subject line, and we’ll be happy to help.
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