Logistics & Customer Operations Specialist

Position Overview:

We are looking for a Logistics & Customer Operations Specialist to support our day-to-day logistics, warehouse fulfillment, and customer operations. This position will work closely with Sales, customers, warehouses, freight partners, and internal teams to ensure orders are fulfilled accurately and issues are followed through to resolution.

The ideal candidate has experience with both domestic and international logistics, understands warehouse and fulfillment processes, is comfortable working directly with customers and Sales, and has strong organizational and Excel skills. NetSuite experience is preferred.

Responsibilities:

• Coordinate domestic and international shipments from order fulfillment through delivery.

• Support warehouse operations, including inventory movements, order fulfillment, shipping, and resolving warehouse-related issues.

• Follow up on customer issues, shipment delays, order status, and other logistics-related questions.

• Work closely with Sales to answer logistics and fulfillment questions and provide timely updates.

• Coordinate with freight forwarders, carriers, warehouses, and other logistics partners.

• Manage and follow up on customer orders to ensure timely fulfillment and delivery.

• Support PTK registrations and other required logistics documentation.

• Assist with international shipping and trade compliance activities.

• Monitor shipments and proactively identify and resolve issues.

• Maintain accurate logistics and customer information and provide reporting as needed.

• Use Excel to track, analyze, and report on logistics and fulfillment activities.

• Use NetSuite to review orders, inventory, fulfillment, and shipment information.

• Support process improvements and other logistics projects as needed.

Required Qualifications:

• 5+ years of experience in domestic and international logistics.

• Experience with warehouse operations and customer fulfillment.

• Strong customer service and communication skills.

• Ability to work directly with Sales and respond to questions and requests in a timely manner.

• Strong follow-up skills and ability to manage multiple priorities.

• Good Excel skills, including working with large amounts of data, filters, sorting, and basic reporting.

• Strong attention to detail and ability to identify and resolve operational issues.

• Ability to work independently while coordinating with multiple teams and external partners.

Preferred Qualifications:

• Experience with NetSuite or another ERP system.

• Experience with international shipping and trade compliance.

• Experience working with freight forwarders and 3PL/warehouse providers.

• Experience in a technology, electronics, or similar product environment.

• Experience with reporting and logistics analytics.

Education:

• Bachelor’s degree in a related field or equivalent experience.