Logistic Administrative Assistant

We are seeking an organized and proactive Logistic Administrative Assistant with experience in ecommerce and shipping operations. This role is responsible for supporting logistics, customer service, and operational processes across both the UK and US markets. The ideal candidate is a self-starter who can work independently, take ownership of tasks, and ensure smooth coordination between internal teams, suppliers, and logistics partners.

Responsibilities:

• Support general operations, administrative tasks, and reporting.

• Manage and track purchase orders, documentation, and SOPs.

• Monitor ecommerce orders and resolve delivery or customer issues.

• Handle customer inquiries related to orders, returns, and refunds.

• Coordinate with couriers and 3PLs to ensure smooth operations.

• Oversee domestic and international shipments and logistics processes.

• Prepare and review shipping and customs documentation.

• Support customs processes, warehouse coordination, and inventory issues.

• Assist with supplier coordination, production timelines, and procurement.

Requirements

• 1–3 years of experience in ecommerce, logistics, or shipping operations.

• Experience in domestic and/or international shipping.

• Customer service experience required.

• Customs experience preferred.

• Strong organizational and multitasking skills.

• Ability to work independently and take ownership of responsibilities.

• Strong communication skills to coordinate with internal teams and external partners.