Loan Servicing Specialist II

Location: California
Job Type: Full-Time | Non-Exempt | Remote
Salary Range: $37.01– $41.82 per hour

About Commercial Bank of California

Commercial Bank of California (CBC) is the largest Latino-owned bank in California and a certified Minority Depository Institution (MDI). Headquartered in Irvine and founded in 2003, CBC is one of the largest privately held banks in the state, with over $3.5 billion in assets as of December 2025.

We are a purpose-driven financial institution committed to building long-term relationships and delivering innovative, personalized banking solutions. Our leadership reflects the diverse communities we serve, and our mission is rooted in empowering entrepreneurs, business owners, and community leaders to thrive.

As a certified MDI, CBC is proud to play a vital role in advancing financial inclusion and economic opportunity. We believe in a higher vision for banking—one that prioritizes trust, collaboration, and community impact. Join us and be part of a team that’s redefining what it means to be a community-focused, relationship-driven bank that puts people over profits.

Job Summary

Under minimal supervision and direction of the Loan Servicing Team Lead, the Loan Servicing Specialist II performs all post-closing duties relating to the loan servicing functions of the Bank’s real estate, construction, commercial, consumer, SBA, letters of credit and asset-based loans, as well as the processing of all special handling transactions and special assets activity. This includes loan boarding and loan fundings at closing, payment processing, billings, paydowns, advances, callbacks, payoffs, balancing, shadow accounting, clearing non-posts, distributing system reports and posting entries.

Essential Duties and Responsibilities

Process all paperwork required for the proper disbursement of loan funds at closing and boards all new and modified loans by inputting all loan, customer, collateral and tickler data in the loan accounting system. Data input shall be based on the loan terms set forth in the executed loan documents, as expressed in the credit approval.
Accurately processes all monetary transaction, including loan payments, advances, paydowns and payoffs.
Perform all loan maintenance activities including customer address changes, late charge waivers, automatic payment set-ups/changes, payment adjustments, payment schedule and billing adjustments, interest changes, tickler updates and other coding changes. Prepare demand letters for loan payoffs or paydowns as requested by title/escrow companies and third-party creditors.
Respond to requests for information from branch personnel through general research of items such as note histories, billing problems and payment posting. Escalates complex issues to the Note Dept. Manager or Note Dept. Assistant Manager, as needed.

Process incoming and outgoing wires.
Provide loan servicing support within approved Service Level Agreements to all other departments and business units as needed.

Review computer generated reports on a daily basis to ensure GL information balances to loan system data. Clears all non-posted transactions and corrects any out-of-balance conditions, as required.

Prepare reconveyances for loan payoffs (or for partial reconveyances) as requested by title/escrow companies and third-party creditors.
Prepare monthly certifications.
Accountable to understand and ensure regulatory and policy compliance with state and federal requirements including the following (but not limited to) Bank Secrecy Act, Anti-Money Laundering Act, Community Reinvestment Act, OFAC Regulations and Fair Lending and all applicable bank and government regulations.
Attend training and maintain a basic knowledge of procedures to ensure compliance with laws and regulations governing financial institutions, as they apply to your position and job responsibilities, with an emphasis on the BSA/AML/CIP, Consumer Privacy, Regulation CC, Information Security, Bank Protection Act, FACT-Identity Theft, Information Technology and GLBA.
Perform other departmental duties as assigned.

Minimum Qualifications

Education/Training/Experience:

Required: High School Diploma or General Education Degree (GED); minimum of 5 years of experience in loan processing and accounting or an equivalent combination of education and experience.

Desirable: Proficient in all loan accounting and servicing related functions with emphasis on commercial/business and real estate lending.

Knowledge:

Must be able to assess any given situation and bring to a successful resolution
Good working knowledge of personal computers and software. Supervisory-level knowledge of loan accounting systems functions and procedures
Bank marketing, operations and other daily banking functions to maintain understanding of customer management and product delivery in general
Banking laws, policies and procedures, service, and credit products
Principles of report preparation
Analysis and Statistics
General Accounting and mathematics

Abilities:

Enter data in personal computer, use a calculator; operate telecommunications equipment and other office equipment
Use word processing, spreadsheet, graphics, and database software applications, as well specialized financial systems software
Plan, organize and prioritize tasks to meet deadlines
Lead and motivate employees to complete tasks in accordance with established standards
Analyze and solve work problems
Follow oral and written instructions
Communicate effectively with co-workers, consultants, regulators, and other parties
Prepare clear and concise reports and other documentation and correspondence

Licenses; Certificates; Special Requirements:

None

Benefits & Perks

Competitive employer contribution to medical, dental and vision coverage
401k plan with employer match
Flexible Spending Accounts (FSA) and Dependent Care Accounts
Employee Assistance Program (EAP)
Employer provided Calm subscription
Employer provided mental health benefits through Teladoc
Life, AD&D and disability insurance
Minimum 15 Days of Vacation, 11 Paid Federal Holidays, Paid Time off to Volunteer
Online discount program
Tuition Reimbursement Program

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Equal Employment Opportunity & Accommodations

Commercial Bank of California is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified individuals will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, or any other legally protected characteristic.

We evaluate applicants fairly and equitably, including those with criminal histories, in accordance with applicable federal, state, and local laws.

Commercial Bank of California is also committed to providing reasonable accommodations to individuals with disabilities. If you require a reasonable accommodation during the application or interview process, please contact us at hrrecruiting@cbcal.com with the nature of your request and your contact information.

Recruitment Policy

Commercial Bank of California does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to CBC, either directly or indirectly, will be considered the property of Commercial Bank of California.

We will not pay a fee for any placement resulting from the receipt of an unsolicited resume. To submit candidates for consideration, recruiting agencies must have a valid, written, and fully executed agreement with Commercial Bank of California. Without such an agreement in place, no agency submissions will be accepted or compensated.

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Loan Servicing Specialist II