Loan Operations Specialist

Loan Operations Specialist

Department:  Operations

Reporting to:  EVP of Operations

Employment type:  Full-time, Non-Exempt

Location:  Hybrid or Remote

Last Updated:  June 11, 2026

Role Overview

The Loan Operations Specialist provides cross-functional support across Closing and Post-Closing functions to ensure operational continuity, workload coverage, and consistent service delivery throughout the loan lifecycle.

This role performs closing, funding, and post-closing activities based on business needs, supporting employee coverage, changing production demands, and operational priorities. The Loan Operations Specialist maintains proficiency in both functions and partners closely with Closing, Post-Closing, Capital Markets, Servicing, Credit, and other teams to support accurate loan execution, collateral management, and investor delivery requirements.

Key Responsibilities

Cross-Functional Operational Support

• Serve as a flexible resource across Closing and Post-Closing functions based on business needs.

• Assist teams during periods of increased volume, employee absences, or capacity constraints.

• Transition between Closing and Post-Closing responsibilities while maintaining accuracy, efficiency, and service standards.

• Support operational continuity throughout the closing, funding, and post-closing lifecycle.

Closing & Funding Support

• Coordinate loan closing packages and funding documentation to support accurate and timely loan closings.

• Ensure loan documents, settlement statements, title documentation, and funding requirements are complete, accurate, and ready for closing.

• Coordinate with internal teams and third-party vendors to facilitate efficient loan closings and fundings.

• Monitor transaction milestones and proactively address documentation issues, funding delays, and closing-related challenges.

• Support the loan lifecycle from clear-to-close through funding and handoff to post-closing.

• Maintain closing documentation, funding records, and transaction status updates within company systems.

Post-Closing Support

• Review funded loan files to ensure required documentation is complete, accurate, and ready for post-closing activities.

• Track, review, and maintain collateral documentation, including notes, loan agreements, guaranties, mortgages/deeds of trust, assignments, UCC filings, and related loan documents.

• Monitor the receipt, recording, and resolution of trailing documents, including mortgages, assignments, modifications, and UCC filings.

• Prepare and coordinate collateral packages and supporting documentation for delivery to custodians, warehouse lenders, investors, and other third parties.

• Identify documentation deficiencies, collateral exceptions, and post-closing issues, taking appropriate action to support timely resolution.

• Maintain accurate collateral tracking, document status updates, and post-closing records within company systems.

• Support loan sale and investor delivery activities by preparing documentation, coordinating file reviews, and assisting with delivery requirements.

• Coordinate with internal departments and external parties to facilitate document requests, collateral releases, and post-closing issue resolution.

• Assist with post-closing quality reviews, documentation audits, corrective actions, and record retention activities in accordance with company standards.

Operational Execution & Compliance

• Ensure all activities are completed in accordance with company policies, procedures, investor requirements, and regulatory standards.

• Maintain accurate records and documentation within applicable systems.

• Identify operational issues, process gaps, and opportunities for improvement.

• Identify and escalate concerns that may impact loan quality, customer experience, collateral integrity, or delivery timelines.

• Partner effectively with Closing, Post-Closing, Underwriting, Credit, Capital Markets, Servicing, Legal, and other operational teams to support efficient loan execution and investor delivery.

• Communicate proactively regarding loan status, documentation needs, collateral requirements, and operational challenges.

Indicators of Success

• Loan files are closed, funded, and transitioned to post-closing accurately, timely, and in accordance with company standards.

• Documentation requirements, collateral requirements, funding conditions, and delivery timelines are consistently met.

• Operational issues, documentation deficiencies, collateral exceptions, and transaction risks are identified and addressed proactively.

• Borrowers, investors, and internal stakeholders receive responsive, professional support throughout the loan lifecycle.

• Quality, compliance, documentation, and service expectations are consistently maintained across all assigned responsibilities.