Loan Modification Title Associate, Default Services- Loan Modification Solutions

Overview

Are you ready to take your career to the next level?  ServiceLink, one of the top providers in the mortgage services industry, seeks an individual with a solid work history in the mortgage or real estate industry, to join our team as a Loan Modification Title Associate. The ideal candidate will enjoy working with clients, both internal and external; be detail oriented; and is driven to meet tight deadlines in a fast paced environment. If you are ready for a career and not just your next job, now is the time to join our team and become a part of something big.

A DAY IN THE LIFE

In this role, you will…

·          Open national title orders.

·          Assist with setting up new clients.

·          Provide daily reporting of new national title orders.

·          Work with clients, addressing their inquiries and receiving feedback from the clients.

WHO YOU ARE

You possess …

·          A penchant for excellence. You will use your strong attention to detail to maintain our quality standards.

·          The ability to multitask in a fast paced environment, especially the ability to work in multiple systems at once.

·          Excellent verbal and written communication skills.

·          The ability to quickly learn new skills, processes and procedures.

Responsibilities

·          Assist with opening national title orders.

·          Maintain open communication with internal staff, clients, management, etc.

·          Be a contact for client escalation issues.

·          Assist with the implementation of new clients.

·          Provide reporting of new orders and communicate with the business unit on turm times.

·          Address inquiries and feedback from clients, internal staff, and management companies professionally and in a timely manner.

·          All other duties as assigned.

Qualifications

·          High School diploma or equivalent required.

·          1+ years’ experience of administrative work and customer service.

·          Knowledge of real estate, title insurance industry, and vendor management.

·          Proven customer service skills.

·          Must be able to use and have advanced computer skills and be proficient in the Microsoft software products.