1740 West Adams Street

Phoenix, Arizona 85007

Annual Salary: $48,880 

Grade: 20

This position will close on November 22nd, 2026  

The purpose of this position is to manage the day to day operations of the agency's licensing department which includes making sure all applications are reviewed and the applicants meet the statutory requirements for their specific license and all time-frames are met.

• Review administrator and manager application files for administrative completeness, write deficiency letter, process licenses upon completion

• Procter the state jurisprudence examination, oversee test security, handle examination completion duties i.e. testing score and responses

• Respond to telephone and e-mail inquiries regarding licensing and other Board operation questions

• Process license and certificate renewals and update Thentia database

• Interpret statutes, rules, and policies and apply them to licensing

• Begin application investigation process and open complaints

• Data entry and other clerical duties, mail correspondence

• Other duties as assigned as related to the position

Knowledge:

• Knowledge, skills and ability to create and maintain spreadsheets, Google Docs, update records in Thentia database

• Knowledge and ability to interact with the public in a professional manor

• A thorough understanding of statutes and rules related to the Board

• Problem resolution techniques

• Customer service techniques

Skills:

• Possess skills to operate a personal computer which includes typing, scanning, e-mailing, printing

• Maintain effective working relationships with staff and outside agencies

• Excellent oral, written and interpersonal communications

• Develop systems to make the work flow efficient

• Resolve complex applicant problems

Ability:

• Ability to review and analyze applications and determine completeness based on statutes and rules

• Ability to draft complex correspondence in an understandable format

• Ability to operate general office equipment

• Level 1 Fingerprint Card

• Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records and must complete any driver training (see Arizona Administrative Code R2-10-207.12)

• Possession of and ability to retain a current, valid state-issued driver’s license appropriate to the assignment
If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

The State of Arizona offers a comprehensive benefits package to include:

• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

• Life insurance and long-term disability insurance

• Vacation plus 10 paid holidays per year

• Health and dental insurance

• Retirement plan

• Sick leave

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

• Positions in this classification participate in the Arizona State Retirement System (ASRS)

• Note that enrollment eligibility will become effective after 27 weeks of employment

• If you have any questions, please feel free to contact Paige Horton at paige.horton@aznciaboard.us for assistance