Licensed Inbound Insurance Sales Specialist

Company Description

Trupanion is a leading provider of medical insurance for cats and dogs in North America. Our mission is to help loving, responsible pet owners' budget and care for their pets. At Trupanion, we offer a collaborative, casual, and pet-friendly environment where everyone is encouraged to be themselves. 

Job Description

Trupanion is looking for a self-motivated, customer-focused Licensed Insurance Sales Specialist to join our pet-loving team! If you hold an active provincial General Insurance license (or equivalent) and enjoy helping customers find the right coverage for their pets, this may be the opportunity for you.

Your role is the heart and soul of Trupanion, and you love helping as many people and pets as possible. You provide support to customers who contact us about starting their pet’s medical insurance over the phone and through email and be there to assist current members. A successful candidate is a great listener and an out of the box problem solver who communicates effectively verbally and in writing. You’re comfortable navigating escalated customers and sensitive conversations with a focus on providing the best experience. You are empathetic and emotionally resilient.

Schedule (Pacific Time Hours): 

This is a full-time position working 8-hour shifts, 5 days per week. Schedules rotate every two weeks and require flexibility across a range of shift times. Shifts may be scheduled as early as 3:00 AM Pacific Time, with start times as late as 1:30 PM Pacific Time. Both Saturday and Sunday are required, and one consistent day off will be guaranteed.

During your first eight weeks of training, your schedule will be Monday through Friday, 8:00 AM–5:00 PM Pacific Time.

Please Note: We are unable to consider applications submitted without weekend availability. 

At Trupanion, we believe in a flexible workplace! Candidates for this position have the option to work remotely from anywhere in Canada as long as they are licensed to sell insurance in Canada and the province in which they currently reside.

Responsibilities: 

• Answering inbound warm leads from potential customers who have expressed interest in our pet insurance policies. 
• Utilizing a consultative style to understand the unique needs of each customer and tailoring insurance solutions accordingly. 
• Presenting the value of our pet insurance policies and emphasizing the benefits they offer, rather than focusing solely on the price. 
• Effectively setting the agenda during calls to maintain call control and guide the conversation towards successful enrollment. 
• Providing detailed information about our policies, coverage options, and answering any questions or objections customers may have. 
• Overcoming objections and concerns with confidence and empathy to instill trust in potential customers. 
• Utilizing assumptive closing techniques to confidently guide customers through the enrollment process. 
• Accurately enrolling pets in policies, ensuring all necessary information is collected and documented. 
• Collaborating with the sales team and management to meet and exceed sales targets and objectives. 

Qualifications: 

• Active provincial General/P&C Insurance license, such as an OTL General Insurance Agent license, General Level 1 license, or equivalent, depending on your province of residence.
• Eligible for license reciprocity in additional jurisdictions, excluding Québec.
• Minimum of 2 years' experience in a sales role. 
• Excellent communication skills with a customer-centric approach. 
• Ability to actively listen, understand customer needs, and provide appropriate solutions. 
• Familiarity with the insurance industry, particularly pet insurance, is a plus. 
• Strong ability to handle objections and turn them into opportunities. 
• Goal-oriented mindset with a proven track record of achieving, surpassing sales targets and productivity expectations. 
• Positive attitude, adaptability, and a willingness to learn and grow within the role. 
• Proficiency in basic computer applications and data entry. 

Skills: 

• Customer-Centric: passionate about providing a positive customer experience 
• Critical thinking/ think creatively: the ability to assess, analyze, and tackle problems while handling complex situations. 
• Patience/active listener: listens to truly hear their customer and their problems, and able to explain solutions in different ways until the customer understands. 
• Emotional intelligence: ability to control outward emotions while handling interpersonal relationships with empathy. 
• Emotional resilience: be aware of one’s own emotional reactions and adapt to stressful situations or crises without lasting difficulties post-interaction. 

Compensation: 

• The base pay for this position is $25.50 CAD an hour on a full-time schedule. Along with the hourly pay, Trupanion employees may be eligible for uncapped monthly bonuses based on individual performance 
• We want all employees to be invested in Trupanion’s success, so we grant Restricted Stock Units to all new team members. Our new hire grants vest over 4 years. 

Additional Information

Benefits and Perks:

• Employer-paid extended health coverage for you and your family
• Trupanion will partner with Wealthsimple to register your RRSP, pension, etc.
• Four weeks of paid time off and 11 paid float holidays (you can decide which days are most important to you!)
• Five weeks, paid, sabbatical after five years of employment
• Employer-paid medical insurance for one pet (cat or dog)
• Paid time off to volunteer at nonprofit organizations
• Open, casual, pet-friendly, and fun work environment

For more information about Trupanion, visit https://trupanion.com/about

Learn more about how Trupanion has revolutionized our industry and the reimbursement model: https://www.youtube.com/watch?v=vdWZ4KHiPTQ

Trupanion is an equal opportunity employer and embraces diversity. We are committed to building a team that represents a variety of backgrounds, abilities, perspectives, and skills.

We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.