Assess pet insurance claims by reviewing veterinary medical records and policy guidelines to ensure accurate and fair decisions. Communicate claim outcomes and rationale to pet owners and veterinary professionals while supporting the appeals process.
Trupanion
20 Remote Job Openings at Trupanion
Veterinary Partner Support Coordinator - French Bilingual
Trupanion
·
Full Time
·
a month ago
Trupanion
Provide real-time multi-channel support to veterinary partners and other key stakeholders via phone, email, and chat. Resolve complex technical and process-related issues while meeting productivity and quality metrics.
Veterinary Partner Support Coordinator - French Bilingual
Trupanion
·
Full Time
·
a month ago
Trupanion
Provide real-time multi-channel support to veterinary partners and other key stakeholders via phone, email, and chat. Resolve complex technical and process-related issues while meeting productivity and quality metrics.
Provide real-time multi-channel support to veterinary partners and other key stakeholders via phone, email, and chat. Resolve complex technical and process-related issues while meeting productivity and quality metrics.
Veterinary Partner Support Coordinator - French Bilingual
Trupanion
·
Full Time
·
a month ago
Trupanion
Provide real-time multi-channel support to veterinary partners and other key stakeholders via phone, email, and chat. Resolve complex technical and process-related issues while meeting productivity and quality metrics.
The agent will handle inbound leads to enroll new members in pet insurance policies using a consultative approach. They are also responsible for supporting current members with policy inquiries and managing cancellation requests to retain customers.
Agent(e) de vente en assurance agréé(e) – Québec (bilingue)
Trupanion
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Full Time
·
a month ago
Trupanion
The role involves managing the full sales cycle for pet insurance, from consultative onboarding of new members to providing ongoing support for existing clients. It also requires handling policy cancellations and implementing retention strategies to maintain the member base.
Coordonnatrice du soutien aux partenaires – Québec (Bilingue)
Trupanion
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Full Time
·
a month ago
Trupanion
Provide real-time multi-channel support to partners including veterinary clinics and shelters via phone, email, and chat. Resolve technical and operational issues while maintaining high productivity and partner satisfaction metrics.
Assess pet insurance claims by reviewing veterinary medical records, invoices, and policy guidelines to ensure accurate and fair decisions. Serve as a professional resource for pet owners and veterinary teams while managing the appeals process and secondary reviews.
Provide real-time multi-channel support to veterinary partners and other key stakeholders via phone, email, and chat. Resolve complex technical and process-related issues while meeting productivity and quality metrics.
Educate prospective pet owners on Trupanion's coverage through inbound leads and guide them through the enrollment process. Manage high call volumes while achieving individual sales goals and maintaining detailed customer records in the CRM.
Coordonnatrice du soutien aux partenaires – Québec (Bilingue)
Trupanion
·
Full Time
·
a month ago
Trupanion
Provide real-time multi-channel support to veterinary clinics, breeders, and other partners via phone, email, and chat. Resolve technical and operational issues while maintaining high productivity and partner satisfaction standards.
Provide real-time multi-channel support to veterinary partners and other key stakeholders via phone, email, and chat. Resolve complex technical and process-related issues while meeting productivity and quality metrics.
Provide real-time multi-channel support to veterinary partners and other key stakeholders via phone, email, and chat. Resolve complex technical and process-related issues while meeting productivity and quality metrics.
Provide real-time multi-channel support to veterinary partners and other key stakeholders via phone, email, and chat. Resolve complex technical and process-related issues while meeting productivity and quality metrics.
Assess pet insurance claims by reviewing veterinary medical records and policy guidelines to ensure accurate and fair decisions. Serve as a professional resource for pet owners and veterinary teams while managing the appeals process.
Assess pet insurance claims by reviewing veterinary medical records, invoices, and policy guidelines to ensure accurate and fair decisions. Act as a professional resource for pet owners and veterinary teams while managing the appeals process and secondary claim reviews.
Educate prospective pet owners on Trupanion's coverage through inbound leads and guide them through the enrollment process. Manage high call volumes while maintaining a high-quality customer experience and achieving individual sales goals.
Educate prospective pet owners on Trupanion's coverage through inbound leads and guide them through the enrollment process. Manage high call volumes while maintaining productivity and documenting interactions in the CRM system.
Educate prospective pet owners on Trupanion's coverage through inbound leads and guide them through the enrollment process. Manage high call volumes while achieving individual sales goals and maintaining detailed records in the CRM.