The Inbound Sales Specialist will manage warm leads to educate pet owners on insurance coverage and guide them through the enrollment process. They are responsible for meeting individual sales goals while maintaining high standards of customer service and accurate documentation in the CRM.
The Customer Retention Specialist educates pet owners on the value of insurance coverage through inbound calls and emails to prevent policy cancellations. They are responsible for de-escalating challenging situations and maintaining accurate records in the CRM system while meeting productivity targets.
The Inbound Sales Specialist will manage warm inbound leads to educate pet owners on insurance coverage and guide them through the enrollment process. They are responsible for building trust, meeting individual sales goals, and maintaining accurate records in the CRM system.
The Customer Retention Specialist will manage inbound calls and emails to educate pet owners on the value of their coverage and prevent policy cancellations. They are responsible for de-escalating sensitive situations and maintaining accurate records within the CRM system.
Assess pet insurance claims by reviewing veterinary medical records and policy guidelines to ensure accurate and fair decisions. Communicate claim outcomes and rationale to pet owners and veterinary professionals while supporting the appeals process.
The role involves managing the full sales cycle for pet insurance, from consultative onboarding of new members to providing ongoing support for existing clients. It also requires handling policy cancellations and implementing retention strategies to maintain the member base.
The agent will handle inbound leads to enroll new members in pet insurance policies using a consultative approach. They are also responsible for supporting current members with policy inquiries and managing cancellation requests to retain customers.
Assess pet insurance claims by reviewing veterinary medical records, invoices, and policy guidelines to ensure accurate and fair decisions. Serve as a professional resource for pet owners and veterinary teams while managing the appeals process and secondary reviews.
Educate prospective pet owners on Trupanion's coverage through inbound leads and guide them through the enrollment process. Manage high call volumes while achieving individual sales goals and maintaining detailed customer records in the CRM.
Assess pet insurance claims by reviewing veterinary medical records and policy guidelines to ensure accurate and fair decisions. Serve as a professional resource for pet owners and veterinary teams while managing the appeals process.
Assess pet insurance claims by reviewing veterinary medical records, invoices, and policy guidelines to ensure accurate and fair decisions. Act as a professional resource for pet owners and veterinary teams while managing the appeals process and secondary claim reviews.
Educate prospective pet owners on Trupanion's coverage through inbound leads and guide them through the enrollment process. Manage high call volumes while maintaining a high-quality customer experience and achieving individual sales goals.
Educate prospective pet owners on Trupanion's coverage through inbound leads and guide them through the enrollment process. Manage high call volumes while maintaining productivity and documenting interactions in the CRM system.
Educate prospective pet owners on Trupanion's coverage through inbound leads and guide them through the enrollment process. Manage high call volumes while achieving individual sales goals and maintaining detailed records in the CRM.
