The Customer Retention Specialist educates pet owners on the value of insurance coverage through inbound calls and emails to prevent policy cancellations. They are responsible for de-escalating challenging situations and maintaining accurate records in the CRM system while meeting productivity targets.
The specialist will handle inbound leads to consultatively sell pet insurance policies and guide customers through the enrollment process. They are responsible for maintaining call control, overcoming objections, and ensuring accurate documentation of customer information.
You will evaluate pet insurance claims by reviewing medical records, invoices, and policy guidelines to ensure accurate and fair claim decisions. Additionally, you will serve as a primary point of contact for veterinary professionals and pet owners to resolve complex claim scenarios.
Review veterinary medical records, invoices, and policy information to evaluate claim eligibility and determine outcomes. Communicate effectively with pet owners and veterinary professionals while managing complex claim scenarios.
The Claims Specialist evaluates pet insurance claims by reviewing medical records, invoices, and policy guidelines to ensure accurate and timely decisions. They also serve as a resource for veterinary teams and pet owners, managing complex claim scenarios and supporting the appeals process.
Assess pet insurance claims by reviewing veterinary medical records and policy guidelines to ensure accurate and fair decisions. Communicate claim outcomes and rationale to pet owners and veterinary professionals while supporting the appeals process.
Assess pet insurance claims by reviewing veterinary medical records, invoices, and policy guidelines to ensure accurate and fair decisions. Act as a professional resource for pet owners and veterinary teams while managing the appeals process and secondary claim reviews.
