Legal Customer Service Representative I (Russian Bilingual)18

TVC Pro-Driver is a member of the Love’s Family of Companies and is a commercial driver’s license (CDL) protection subscription service with more than thirty-five years of experience assisting individual drivers and fleets in reducing or dismissing fines, preventing downtime for court and protecting compliance, safety and accountability (CSA) scores.

Benefits: * $18 p/hr * Paid Time Off * Flexible Scheduling * Medical/Dental/Vision Insurance after 30 days * Career Development * Hiring Immediately

Welcome to TVC! The Outbound Legal Customer Service Representative (Legal CSR) acts as the first point of contact for our Pro-Driver members, answering and managing their inquiries for information or service.

Job Functions: 

• Provide excellent customer service for members, attorneys, and associates through quality outbound phone calls.
• Place a minimum of 10 outbound calls by phone call, per hour
•  Achieve and maintain a maximum 5-minute average call handle time
• Utilize a maximum of 30 minutes in Follow-Up status. (Follow-Up status is defined as time unavailable after a call.)
• Obtain specific information about membership and input into TVC personal portal
• Precisely note member files that accurately reflects the interaction
• Clearly explain and provide instruction to ensure the member completes any necessary paperwork, follows specific and applicable procedures for their situation
• Support translation of inbound and outbound phone calls, document, and e-mail on behalf of members, attorneys, courts, associates, and/or providers from one language to another as required (for bilingual positions)
• Submit planned leave requests 6 or more business days prior to the time being requested
• Maintain good attendance by being present and available during assigned shifts
• Report directly to Supervisor1 business day or more in advance for unplanned leave or emergencies.
• Achieve and maintain effective, responsive, and prompt communications with Manager, Supervisor and staff through virtual channels (I.e. Email, Phone Call, Teams Instant 
  Message and Teams Meetings.)
• Complete assigned training material to company standards (I.e. KnowBe4, Lessonly, Virtual, Ongoing Training and/or Instructor-Led.)
• Staying aware of TVC Pro-Driver policies, plans, services, and procedures.
• Perform all other duties as assigned and required
• Employee will be expected to handle inbound calls in the event the outbound call volume is low.