L3 Application Support Specialist

28Stone is a full service custom solutions firm. We offer a wide range of services - from ‘tip of the spear’ advisory, application design, system architecture to implementation, testing and deployment.

We partner with the world’s leading financial institutions to design and build robust financial applications that improve their business performance while reducing system risk, cost and time to market.

We develop technology of value: we are proud of our proven track record of delivering quality results and the trust our clients place in us with ongoing, repeat engagements.

Your Impact Zone:

• Implementing pre-release and post-deployment verifications
• Integrating with Rundeck or Azure DevOps for application deployment
• Implementing application control solutions (start/stop scripts)
• Integrating with monitoring solutions (OpsRamp, Grafana, Splunk, etc.)
• Supporting annual DR/BCP testing requirements
• Provisioning and setup of new servers
• Supporting user authentication and authorization processes and workflows
• Configuring authentication, Service Accounts, etc.
• Following up on production incidents and problem tickets
• Troubleshooting trading and market data production issues
• Recommending and implementing infrastructure improvements
• Working knowledge of python scripting

Requirements

• Familiar with Linux: command line, standard file editing/searching/manipulation, shell scripting, etc.
• Working knowledge of relational databases and SQL: understanding of tables, views, indexes; how to query and modify data; query performance/optimization
• Working experience with job automation tools such as Tidal, Autosys, Control-M, etc.
• Good communication skills, able to: express concerns/risks, document and communicate corrective and preventative action plans to stakeholders, etc.
• Methodical approach to problem solving and incident management
• Able to define and document operational procedures and runbooks
• Familiarity with release packaging and deployment: rundeck, ansible, etc.
• Understanding of SDLC and Agile frameworks.

Key Qualities:

• Industry experience - Enthusiasm to learn regulatory and trading workflows.
• Takes ownership and drives solutions to completion.
• Amenable to shift gears on Regulatory Ops business priorities.
• Ability to multitask and troubleshoot L3 Support during NY hours.

Benefits

Employment Details:

• This is a contractor position only (C2C).
• Compensation ranges from $25-35 per hour based on experience and qualifications.

We are flexible and take an individualized approach with each candidate we meet, so we encourage you to apply even if you do not meet every listed requirement.

Only candidates who have the right to work in Costa Rica are considered for this position.