Legal Collection Representative

Job DetailsJob Location: MELVILLE, NY 11747Salary Range: $16.00 - $19.00 Base+Commission/monthAre you ready to take on a role where your expertise truly makes an impact? As a Legal Collections Representative, you’ll be the final point of contact—the trusted professional tasked with resolving complex, late-stage accounts before legal action. This is more than collections—it’s strategy, negotiation, and delivering results when it matters most. In this role, you’ll work high-priority accounts, partner with clients, and play a critical role in driving successful outcomes while maintaining professionalism and compliance at every step. If you thrive in a fast-paced environment, enjoy problem-solving, and know how to balance persistence with exceptional customer communication, this is your opportunity to step into a high-impact position.   This role is Remote and you must live in the states listed to be eligible for hire: AZ , AL, AR, KA, MD, OK, WA, WV, WS, FL, GA, IL, LA, MA, MN, NE, NH, NB, NY, NJ, NC, OH, PA, RI, SC, TN, TX, VA,VT.   OBJECTIVE  The role of the Legal Collection Representative is to collect on past due accounts, with a primary focus on late stage or pre-litigation accounts. This role acts as a “finals desk,” being the last attempt at resolving the past due account and processing the final demand prior to recommending for legal action.   PRIMARY JOB DUTIES  Meet or exceed collection and revenue goals as established to ensure maximum client satisfaction  Work accounts assigned efficiently by meeting productivity and activity goals as assigned  Provide excellent service and communication to customers and/or clients, engage with customers and/or clients in a positive and collaborative way, to include but not limited to, making final demands, providing accurate information, holding good call flow, using professional tones, greetings, and closings, while controlling the call efficiently   Accurately update the proprietary collection system by using the proper codes, accurately reflecting the customer and/or client interaction, updating contacts, and any other tasks as required  Ensure high quality standards by following all client-specific account handling instructions and treatment plans as outlined by customers and/or clients, procedures, skip tracing, quality assurance, or manager; analyze claim and make recommendations to supervisor and client on appropriate next steps in legal proceedings  SECONDARY JOB DUTIES  Proactively recommend new approaches, policies and procedures to effect and improve upon administrative processes for more efficient workflow for the Legal Collections team and services performed  Support new hires and other co-workers by assisting with training or other questions  Respond to written correspondence from customers, and clients in clear, concise, and professional language by keeping language accurate, legible, complete, and by using a positive tone  Continuously seek opportunities for process improvement and propose ideas  Foster effective communication and collaboration between countries and cultures within all regions  Assist in Legal project work as required  Act as backup to other members of the Legal Department  Maintain a high level of professionalism and confidentiality with all information entrusted with  OTHER JOB DUTIES  This position will perform other duties as requested. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without advanced notice.  SUPERVISORY RESPONSIBILITY  This position has no supervisory responsibilities  WORK HOURS  It is essential that this position adhere to the assigned work schedule. This is a full-time position working from 9am-5pm EST, subject to change with advanced notice. Schedules and hours required may also vary by region, department, client, and/or team. Schedules will be assigned on an individual basis by the manager/supervisor of the position.   TRAVEL  No travel is expected for this position  WORK ENVIRONMENT  This job operates either in a remote work environment. This role may routinely use standard office equipment such as computers, headsets, telephones, and related. The noise level in the remote setting is limited to quiet, and the work environment noise level will vary based on the individual’s remote work environment.  PHYSICAL DEMANDS  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to talk and hear and work with others through verbal and written contact. This is a largely sedentary role; however, the employee is occasionally required to stand, walk, use hands, and reach with hands and arms. Specific vision abilities required by this job include general seeing and close vision. Repetitive motion is frequently required through typing and computer mouse usage. Mental requirements include simple and complex reading, simple and complex writing, memorization, analyzation, perception/comprehension, decision making, planning, independent action, and planning.    To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.  EEO STATEMENT  Cadex provides equal employment opportunities to all employees without regard to race, color, creed, religion, sex, age, national origin, disability, marital status, familial status, predisposing genetic characteristics, domestic violence victim status, gender identity or expression, pregnancy, sexual orientation or military status. QualificationsCOMPETENCIES  Strong computer skills in various systems, especially Microsoft Office  Time management and organization skills  Proficient communication and comprehension skills, including professional written and telephone communication  Ability to communicate via telephone or verbal discussion, including conversations that require making demands for payment and/or negotiating favorably for the company and our clients  Adept at professionally responding to confrontational or evasive conversations if required during the handling of a collection account, including the ability to de-escalate emotion, and face confrontation   Basic mathematical skills  Basic telephone and calculator skills    REQUIRED EDUCATION AND EXPERIENCE  Level 1 - High School Diploma or general education degree (GED) and 0 – 1 years’ experience an accounting, finance, legal, or accounts receivable role  Legal Associates may be required to be licensed in various states. Cadex will apply and obtain all licenses required for each employee.  FLUENCY  This position requires fluency in the English language. Fluency in other languages may be required based on location, client, department, or project.  ADDITIONAL ELIGIBILITY REQUIREMENTS/RESPONSIBILITIES/QUALIFICATIONS   None required for this position