Lease-end Representative
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AI Summary
Volkswagen Financial Services, a wholly-owned subsidiary of Volkswagen Group, is the trusted key to mobility for its brand partners. We are committed to supporting the Audi, Ducati, and Volkswagen brands and their Dealers, specializing in providing accessible mobility solutions for its Customers. The company’s offerings include Retail Leasing, Retail Financing, Commercial Financing for new and used vehicles, and End-of-Term vehicle disposition.
Brief Role Description
The Lease-End Representative is responsible for the efficient recovery and disposal of the company’s assets, specifically Lease-end, while maintaining high levels of dealer and customer satisfaction.
Position level: 4
Reports: Lease-End Supervisor
Role classification: Fully Remote
Possible Tasks within this Role
- Invoice Settlement: Negotiate invoice settlements with customers and process adjustments.
- Customer and Dealer Support: Respond to inquiries from customers and dealers, providing information and assistance regarding vehicle purchase, refinancing, re-leasing, extensions, or any other matters related to the Lease-end process. Process customer lease extensions as required.
- Vehicle Recovery: Contact customers who have not returned their vehicle at the dealership at lease end. Locate vehicles when customers refuse or ignore requests and take actions to repossess the vehicle.
- Account Management: Follow up on all accounts due to mature to ensure vehicles are inspected appropriately before turn-in.
- Record Keeping: Ensure all necessary entries are made in the system of records.
- Payment Processing: Process payments, including credit card transactions, as required.
- Vehicle Disposal: Ensure vehicles are ready for disposal in a timely manner.
- Reporting: Generate reports as requested.
- Dealer Support: Serve as an educational and operational resource for dealers in the end-of-lease process.
- Remarketing Interface: Collaborate with the Remarketing team in Pickering and auctions to ensure accurate processing of end-of-term and early termination invoicing and other departmental needs.
Qualification requirements
Formal Education:
- DEC required.
- Bachelor’s degree in finance, Management, Business Administration, or a related field is an asset.
Experience:
- 2-3 years of experience in financial services.
- Customer service experience in a call center, handling both inbound and outbound calls.
- 2 years of experience in the Automotive Finance Business is a considerable asset.
Competencies:
- Fluent in both English and French, spoken and written.
- Exceptional negotiation skills.
- Excellent interpersonal and communication skills.
- Strong analytical thinking.
- Highly organized with the ability to multi-task.
- Attention to detail and precision.
- Ability to foster a cooperative environment and build team cohesiveness.
- Proficient in computer applications (Word, Excel, Outlook, Internet).
Specialized Skills, Knowledge, or Certifications:
- Knowledge of retail auto loans is an asset.
- Good working knowledge of Canadian consumer laws pertaining to automotive leases and loans is an asset.
Work Schedule
- The work week is 37.5 hours.
- The selected candidate must be able to work a flexible schedule from Monday to Friday, between 8:00 AM and 6:00 PM.
Salary range is dependent on factors such as industry-based experience, skills, training, credentials, and other qualifications.
The salary for this role is between $51,000 - $61,000. Actual pay may vary based on experience, education, and internal compensation practices.This posting represents an existing vacancy that we are actively seeking to fill.
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