Leadership Development Coordinator

Role Summary

We are seeking a highly motivated and detail-oriented Leadership Development Coordinator to play a pivotal role in fostering the growth and development of our call center leadership employees. This position requires a dynamic individual with a passion for Operational Leadership Development, an aptitude for delivering engaging remote training sessions, and the ability to ensure robust post-training follow-through. The ideal candidate will also oversee the management of self-paced learning modules within our Leadership Academy (LMS).

Key Responsibilities:

· Training Facilitation:

o Facilitate engaging and impactful remote training sessions for call center leadership employees across a global audience.

o Deliver content that equips leaders with the skills and tools necessary to excel in their roles and drive team performance.

o Adjust facilitation styles to accommodate diverse audiences and learning preferences.

· Post-Training Audits and Continuous Development:

o Conduct detailed post-training audits to assess knowledge retention, application, and overall program effectiveness.

o Provide actionable feedback and recommendations to participants and leadership teams.

o Develop and implement continuous improvement initiatives to enhance leadership capabilities and program outcomes.

· LMS Administration:

o Oversee the enrollment, tracking, and completion of self-paced leadership development modules in the company’s LMS.

o Monitor progress and generate reports to ensure compliance with learning objectives and timelines.

o Coordinate with internal teams to update and maintain LMS content and user access.

· Stakeholder Collaboration:

o Partner with operational leaders, HR, and training teams to align development initiatives with business goals.

o Serve as a trusted advisor to leadership teams on best practices for ongoing development.

Qualifications/Working knowledge of:

· Proven Operational Leadership experience

o Understanding leadership principles to guide supervisors in managing teams effectively.

o Experience in coaching techniques to help supervisors improve their performance.

o Ability to analyze supervisors' challenges and provide actionable solutions.

o Understanding of performance data to design targeted development strategies.

· Strong analytical skills with the ability to conduct post-training evaluations and deliver actionable insights.

· Excellent communication and presentation skills with the ability to engage in person and remotely.

o Ability to explain concepts clearly and concisely.

o Proficient in both verbal and written communication.

o Active listening to address participants' concerns and questions.

· Proficiency in Microsoft Office Suite and virtual training tools (e.g., Zoom, MS Teams).

o Self-motivated and organized, with keen attention to detail and the ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications:

· Experience with global audiences and understanding of cultural diversity in training.

o Ability to recognize and address the emotional and interpersonal dynamics of a team.

o Empathy and adaptability in handling diverse learner needs and challenges

· Certifications or experience in training, or leadership development (e.g., ATD, CPTM).

Industry

Outsourcing/Offshoring