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AI Summary
Own the design vision for a specific area of Mojo, focusing on both customer journeys and complex internal operational tools. Set the craft standard for the team and strategically integrate AI into workflows and product offerings.
Lead Product Designer
Department: Product
Employment Type: Full Time
Location: United Kingdom
Reporting To: Mike Upton
Description
Mojo is a digital mortgage broker on a mission to become the UK’s biggest and most disruptive. Backed by our family of brands: Uswitch, Money, Confused and Zoopla we’re scaling fast and rebuilding the mortgage experience from the ground up.
This is a permanent role. We’re growing, and we need design seniority at this level for the long term for someone to own an area, set its direction and keep raising the bar as we scale.
About the Role and What you'll be doing
This is our most senior individual-contributor design role, owning a whole area of one of the most interesting product spaces in UK fintech. A fair amount of it won’t look like the design work you’re used to.
Our work spans two worlds: the customer trying to make sense of a mortgage, and the experts behind the scenes whose software we design every day. Some of our highest-leverage work lives in the seam between them, where a change to one internal screen reshapes the experience for tens of thousands of customers. If design to you means polishing onboarding screens, this isn’t it. If it means untangling hard, operational, commercially-loaded problems, keep reading.
It’s predominantly an IC role: you set the standard through your own work and raise the designers around you. You’ll often partner directly with operational leaders, our Heads of Mortgages, Protection and Case Management, and our Ops Director - rather than a traditional PM. So you need to create direction, not wait for a brief.
- Own the design vision for an area of Mojo, and be accountable for how it lands.
- Work across the customer mortgage journey, our Salesforce-based internal tooling, and reporting and data-visualisation.
- Set the craft bar. What you ship becomes the reference for what good looks like here.
- Drive AI strategically - in how the team works (we build prototypes, live dashboards and our design system with Claude Code) and in what we put in front of customers and advisers.
- Help shape and steward our design system as it grows.
What we are looking for
- You create clarity from ambiguity - nobody hands you the brief, the metric or the answer.
- You spot patterns and build systems that solve the underlying problem, not each symptom.
- You bring operational stakeholders and leadership with you to decisions they wouldn’t have reached alone.
- We’re genuinely AI-native, and we test with real users and real advisers. We move fast including on strategy, which we pressure-test by building.
- 8+ years in product/UX design, with a track record at senior IC level in SaaS or a genuinely complex product.
- Breadth across UX, service, content and interaction design. A pure UI specialist would be underused here.
- At home in operational and internal-tools territory - you don’t see it as the consolation prize.
- AI-fluent, in how you work and in your view of what’s worth building.
- Commercially fluent - you understand how a mortgage business makes money and let it shape your trade-offs.
This isn’t the role for you if…
- You want the next band up from Senior with the same expectations.
- You expect a fully-formed brief.
- You only want the shiny customer-facing UI and would resent the operational work.
- You’re sceptical of AI, or treat it as someone else’s job.
Job Benefits
- Remote working, with up to 30 days a year working from anywhere in the world
- 25 days holiday plus bank holidays (up to 28 with service), a birthday half-day and a day off for moving house
- Pension via Aviva, enhanced parental pay, sick pay and sick pay insurance
- Subsidised private medical, critical illness cover, death in service and the Able Futures wellness programme
- Company social events, compassionate leave and long service awards up to £3,000
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