Lead Director, New Business Operations and Enablement, Trade Strategy & Innovation

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

CVS Health is seeking an experienced executive to serve as the Sales Operations and Enablement Lead Director of Life Sciences Innovation focused on supporting New Business Development to improve presentation, negotiation, contracting, and invoicing processes. This leader partners closely with New Business Development, Product Development, Legal, and Data Insight and Analytics to ensure contract execution, invoicing accuracy, revenue realization, and scalable commercial enablement.

The role will manage operational components of pharmaceutical manufacturer partnerships, including enhanced services contracting, invoicing, pipeline tracking, and sales enablement activities. Success in this role requires strong analytical capability, attention to detail, and the ability to present updates to senior leadership and operate effectively across teams.

• Manage financial obligations associated with enhanced services agreements with pharmaceutical manufacturer partners, ensuring alignment with contractual terms and internal governance requirements.
• Monitor and track enhanced services milestones that trigger invoicing, reporting deliverables, and other contractual commitments.
• Own the end‑to‑end enhanced services invoicing process, ensuring billing accuracy, compliance with contract terms, and timely receipt of payment.
• Partner closely with New Business Development to track and report partnership opportunity pipeline, contract status, and associated revenue.
• Represent the New Business Development organization in the development of enhanced services marketing and sales materials, ensuring clear communication of the solution’s value-proposition.
• Coordinate industry conference and tradeshow activities, including development of presentation materials, meeting agendas, leadership preparation, scheduling, and related logistical support.
• Identify and implement process improvement and reporting enhancements that reduce administrative burden and increase operational efficiency for the New Business Development team.
• Track New Business Development contracting progress and proactively coordinate with internal stakeholders to streamline feedback cycles and accelerate time to contract execution.

Required Qualifications

The candidate will have a strong work ethic, be a self-starter, and be able to be highly productive in a dynamic, collaborative environment. This position offers broad exposure to all aspects of the company’s business, as well as significant interaction with all the business leaders.

The candidate will be expected to have the following key attributes:

• Experience building, scaling, or supporting sales operations and enablement, including onboarding, training, marketing collateral content, and continuous learning initiatives.
• 8+ years’ experience, ideally with a strong understanding of pharmaceutical manufacturer market access models and patient education and engagement solutions.

Preferred Qualifications

• Proven self‑starter with a continuous improvement orientation and a bias toward operational efficiency and automation.
• Results‑oriented professional with a track record of improving deal velocity, execution quality, and operational accuracy.
• Demonstrated experience supporting change management, process optimization, or system implementations.
• Advanced proficiency in Excel, including complex formulas, models, and dashboard development; experience with business intelligence tools (e.g., Tableau, Power BI) preferred.
• Comfortable operating amid ambiguity and evolving business priorities, with the agility to adapt as needs change.
• Demonstrated customer‑centric mindset with a strong understanding of sales and business development team needs.
• Highly collaborative, with the ability to align and partner effectively across New Business Development, Product Development, Legal, Finance, and Analytics teams.
• Ability to manage multiple, concurrent initiatives while meeting deadlines and maintaining high quality standards.
• Exceptional attention to detail while maintaining a clear understanding of broader commercial and organizational objectives.
• Strong analytical and data‑driven mindset, with the ability to translate insights into actionable outcomes.

Education

Bachelor’s degree in Healthcare, Business, Finance, Economics, Operations, or related fields.

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.  This position also includes an award target in the company’s equity award program. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

Additional details about available benefits are provided during the application process and on Benefits Moments.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.