Mortgage Underwriter & Client Success Specialist (Licensed)

This is a remote position.

About the Opportunity

Our client is a growing and highly respected mortgage professional based in British Columbia, focused on delivering thoughtful financing solutions and an exceptional client experience across a wide range of lending scenarios.

With a strong foundation in residential lending and growing exposure to alternative, commercial, and development financing opportunities, the business continues to expand and is seeking a Mortgage Underwriter & Client Success Specialist to become a trusted extension of the team.

This is not a sales role.

Instead, this opportunity is ideal for an experienced mortgage professional who enjoys the operational side of the business - underwriting, fulfillment, client communication, lender coordination, problem solving, and relationship management.

The successful candidate will play a key role in supporting clients from application through funding while helping deliver a seamless, professional, and highly personalized client experience.

This is a fully remote independent contractor position. While we welcome applications from across Canada, preference will be given to candidates located in British Columbia due to the highly collaborative nature of the role. Candidates outside British Columbia must be comfortable working primarily within Pacific Time business hours.

The Role

As the Mortgage Underwriter & Client Success Specialist, you will take ownership of mortgage files following the initial client consultation and support them through underwriting, submission, fulfillment, lender communication, and funding.

You will also act as a key point of contact for clients throughout the process, ensuring files move efficiently while maintaining a high level of communication, responsiveness, and care.

In addition to supporting active mortgage files, you will help maintain client relationships, support CRM activities, and contribute to the ongoing growth and organization of the business.

Key Responsibilities

Mortgage Underwriting & Deal Structuring

• Review mortgage applications, credit reports, income documentation, and supporting materials
  
• Assess file strength and identify potential concerns early in the process
  
• Structure financing solutions based on lender guidelines and client objectives
  
• Recommend appropriate lending solutions across A, B, alternative, private, and also commercial multi-family
  
• Prepare complete, accurate, and submission-ready mortgage files
  
• Analyze self-employed income, rental property financing, and more complex lending scenarios
  

Fulfillment & Lender Coordination

• Submit mortgage applications through lender and broker platforms
  
• Manage lender communication, conditions, and follow-up requirements
  
• Coordinate outstanding documentation with clients and third parties
  
• Monitor timelines and proactively move files toward approval and funding
  
• Troubleshoot challenges and identify solutions to keep transactions progressing smoothly
  
• Ensure files meet compliance and documentation requirements
  

Client Success & Relationship Management

• Serve as a key point of contact for clients throughout the mortgage process
  
• Provide timely updates and maintain proactive communication
  
• Deliver a positive and professional client experience from start to finish
  
• Support client retention and ongoing relationship-building activities
  
• Assist with post-funding follow-up and client care initiatives
  
• Help create a client experience that encourages repeat business and referrals
  

Systems, Processes & Administration

• Maintain accurate and organized electronic files
  
• Support CRM management, workflow tracking, and client communication processes
  
• Help improve systems, efficiencies, and client journey touchpoints
  
• Coordinate document management using cloud-based platforms
  
• Contribute to the overall organization and growth of the business
  

What Success Looks Like

• Mortgage files are managed accurately and efficiently from submission through funding
  
• Clients feel informed, supported, and well cared for throughout the process
  
• Lender conditions and deadlines are handled proactively
  
• Files move forward with minimal oversight
  
• Systems and processes remain organized and up to date
  
• Client relationships are maintained beyond the transaction
  
• The successful candidate becomes a trusted and valued extension of the business
  

Requirements

• Minimum 3 years of mortgage underwriting, fulfillment, broker support, or mortgage operations experience
  
• Active Mortgage Agent or Mortgage Broker license or ability to obtain one in BC
  
• Experience working within the Canadian mortgage broker channel
  
• Strong understanding of mortgage underwriting and lender guidelines
  
• Experience with A, B, alternative, and private lending scenarios
  
• Experience reviewing self-employed income and rental property financing
  
• Strong attention to detail and commitment to accuracy
  
• Excellent organizational and time management skills
  
• Strong verbal and written communication skills
  
• Ability to manage multiple files and competing priorities
  
• Comfortable working independently in a fully remote environment
  
• Proactive, resourceful, and solution-oriented mindset
  

Preferred Qualifications

• Experience using Velocity or similar mortgage submission platforms
  
• Experience with Zoho CRM or other client relationship management systems
  
• Experience supporting client retention and referral initiatives
  
• Exposure to commercial, construction, or development financing
  
• Experience working within a fast-growing entrepreneurial business