L2 Data Migration Specialist

It's fun to work in a company where people truly BELIEVE in what they're doing!

Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.

Commerce7, part of the Fullsteam organization: We believe that above price and product, the number one reason why a consumer chooses a brand is customer experience. Customer experiences that are customer-centric lead to loyalty, customer happiness, and ultimately drive sales and profit. Our mission at Commerce7 is to empower wineries with the tools and insights needed to deliver exceptional customer experiences and succeed in DTC.

As an L2 Data Migration Specialist, you will play a key role in ensuring customers successfully transition their data into Commerce7. You will be responsible for analyzing, preparing, and migrating customer data while maintaining a high standard of accuracy, quality, and timeliness.

This role requires a strong combination of technical aptitude, attention to detail, and problem-solving skills. You will work directly with customer data to identify issues, apply appropriate data cleanup and preparation techniques, and execute migrations that help customers get the most value from their historical data. Throughout the process, you will communicate migration results, answer customer questions, and collaborate with internal teams to ensure successful onboarding outcomes.

This role typically starts between 8:00am and 9:00am PST, with flexibility to accommodate customers across different time zones.

Primary Responsibilities:

• Own the successful execution of customer data migrations, ensuring projects are completed accurately and within established timelines.
• Analyze customer datasets to identify inconsistencies, quality issues, and migration risks, determining appropriate remediation strategies to maximize migration success.
• Apply appropriate data cleanup and preparation techniques to maximize the amount of customer data successfully migrated into Commerce7 while preserving data accuracy and integrity.
• Develop, modify, maintain, and execute migration scripts and tooling to support accurate and efficient customer data migrations.
• Collaborate with Customer Success, Support, Product, and Engineering teams to resolve migration challenges and support successful onboarding outcomes.
• Develop a strong understanding of Commerce7 APIs and related tools to support accurate and efficient data migrations.
• Perform detailed data validation and quality assurance checks to ensure migrated data is accurate, complete, and aligned with project requirements.
• Clearly communicate migration outcomes, identified issues, and next steps to customers and internal stakeholders.
• Respond to customer questions and provide clarity around migration results and data-related decisions.
• Manage multiple migration projects simultaneously while maintaining a high level of quality and attention to detail.
• Identify and drive improvements to migration processes, tools, documentation, and best practices to improve efficiency, quality, and scalability.
• Lead and execute complex migration projects involving large datasets, data quality challenges, or non-standard migration requirements.

Skills & Competencies:

• Working knowledge of scripting concepts and programming fundamentals, with exposure to JavaScript/Node.js preferred.
• Excellent problem-solving skills and the ability to make sound decisions when working with incomplete or inconsistent data.
• High attention to detail and commitment to data accuracy.
• Strong written and verbal communication skills, including the ability to clearly explain migration results and issues.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Ability to work independently while collaborating effectively with teammates.
• Strong organizational and time-management skills.
• Curiosity, adaptability, and a willingness to learn new technologies and tools.
• Commitment to delivering accurate, complete, and timely migration outcomes.
• Ability to balance efficiency with quality while maintaining a positive customer experience.
• Demonstrates an understanding of data privacy, security best practices, and the importance of safeguarding sensitive customer information throughout the migration process.

Minimum Qualifications:

• Strong understanding of scripting concepts and programming fundamentals, with experience or exposure to JavaScript/Node.js preferred. This role requires the ability to work with, modify, troubleshoot, and create migration scripts, but is not a software engineering position.
• Experience working with technical tools or scripts to automate tasks, manipulate data, or improve workflow efficiency.
• Familiarity with APIs and how systems exchange data.
• Experience working with structured data and performing data analysis or data quality reviews.
• Understanding of data privacy, security best practices, and responsible handling of sensitive customer information.
• Basic understanding of relational databases and SQL concepts, with the ability to collaborate effectively with technical teams.
• 2+ years of experience in data migration, implementation, data operations, customer onboarding, technical support, or a related technical role.

Preferred Qualifications:

• Ability to write SQL queries for data analysis, troubleshooting, and validation.

Salary range:

$74,000 - $93,250 USD

$83,000 - $101,000 CAD

Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. Fullsteam is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.