Job Description:

L1 Global Client Support Specialist

Bookassist is a multi-award-winning and leading provider of online booking technology, distribution technology, web design and digital strategy services to the hotel industry internationally.  Bookassist creates, manages and continuously optimises digital strategies for hotels and hotel groups.  We drive our clients’ online business and seek to obtain higher and higher conversion to improve direct bookings on our clients’ hotel websites.

Bookassist is expanding rapidly with offices in Dublin, Madrid, Rome, Vienna, Prague, Krakow and Toronto, and a client base of over 2,000 hotels.

We are now looking for a L1 Global Client Support Specialist, reporting to the L1 Client Support Team Lead, who will help us support hotel clients to use Bookassist products. The ideal candidate will provide training to the clients on the use of the Company systems.

This is a remote working position based in Spain

JOB RESPONSIBILITIES:

• Setting up hotels on Bookassist’s systems and training hotels in the use of the Bookassist systems
• Answering general support queries from our hotel clients over phone and email
• Providing support for hotels using Bookassist Booking Platform, CMS, GDS, etc
• Conduct research and analysis within internal data platforms to support problem-solving.
• Troubleshoot technical and operational issues, guiding customers step-by-step through resolutions.
• Work with CRM and ticketing tools to manage support cases, feature requests, and documentation.
• Setting up of new offers, packages and ad hoc tasks in Bookassist reservation system and Bookassist CMS
• Liaising with sales and account management teams to ensure the best technical setups are rolled out to clients.

JOB REQUIREMENTS:

• Ability to communicate effectively
• Fluent in written and spoken English, Spanish, Italian
• 1+ year working within a relevant hotel-based or customer-facing environment (reception, revenue or reservation, e-commerce, marketing department at the hotel)
• Relevant third level degree
• Very good computer skills.

WHAT WE OFFER

• Competitive salary (based on experience)
• Full-time, permanent contract
• Remote working with access to coworking offices
• A professional, open, and collaborative working environment
• A strong culture of trust and autonomy, offering a direct path to leadership and the opportunity to gain a wide range of hands-on experience by owning a full product portfolio.
• An environment that encourages intellectual curiosity, experimentation, and professional growth

Business Unit: 

Scheduled Weekly Hours:

Number of Openings Available:

Worker Type:

Career Site:

More About Jonas Software:

Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.

Jonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” We are committed to technology, product innovation, quality, and exceptional customer service.

Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.

Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We’re a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.

IS THIS YOU?