Kinetic Virtual Inside Acct Exec-Bus Specialist

About this Role:

The Inside Account Executive – Business Specialist is instrumental in maximizing customer stability and profitability by changing, adding, or removing customers that have certain products, access types, or equipment. The most common actions include transitioning customers from legacy access to next generation access, movement of customers with retired or grandfathered products to the acquisition products and transitioning customers from end-of-life equipment to preferred hardware. This position involves identifying opportunities, engaging with clients, and facilitating seamless transitions to enhance connectivity and business operations. The representative will work assigned customers, focusing on existing business customers, understanding their needs, and providing customized solutions to foster long-term relationships.

What You’ll Do:

• Reach out to existing customers to discuss the needed transitions
• Conduct thorough assessments to understand customer requirements and tailor solutions accordingly
• Provide clear and compelling explanations of the benefits of the change
• Facilitate the service conversion process, ensuring minimal disruption to the customer's operations
• Coordinate with internal teams as needed to manage installation schedules and address any technical challenges
• Ensure that customer pricing and service packages are communicated clearly and accurately, adhering to company policies
• Responsible for effectively utilizing the tools provided to engage existing customers
• Monitor project progress and resolve any issues that may arise during implementation
• Meet or exceed monthly sales targets and performance metrics

Do You Have:

• High School diploma or equivalent and 1-2 years experience
• Proven experience in sales, customer service, or telecommunications with B2B
• Strong communication and interpersonal skills, with the ability to build rapport and trust with customers
• Ability to work collaboratively with cross-functional teams to achieve business objectives
• Detail-oriented with strong organizational and time management skills
• This is a virtual/work-from-home position. Windstream requires employees to maintain a distraction-free workplace with sufficient high-speed internet of 25 MBPS or higher.

Notice to Non-U.S. Citizens:Uniti, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system/network access to any non-U.S. citizen personnel. Offers of employment extended to non-U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance. Non-U.S. citizens are required to provide Uniti with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and/or Uniti’s network. If you are not a U.S. citizen, please notify your recruiter or contact HR Legal as soon as possible for information on Uniti’s foreign personnel disclosure and approval requirements.

Notice to Applicants: Depending on the position and its job functions, offers of employment may be contingent upon successful completion of certain pre-employment screenings, including but not limited to drug-screen, motor vehicle records check, or other pre-employment screening. All such screenings will be conducted by an external third-party with the Candidate’s written consent and in accordance with federal and state law. Refusal to authorize or submit to a required pre-employment screening may disqualify the candidate from employment. Any misrepresentation during the application or interview process may result in denial of employment, withdrawal of offer, or termination.