Key Account Manager

LouwersHanique is a company of IDEX Corporation.

We are supplier of customer-specific solutions and precision components using technical glass, ceramics and special material combinations.

We Facilitate the Next Generation of Technologies

The world is moving towards the 4th industrial revolution at an unprecedented pace. This poses unprecedented technological challenges for the supply chains of the various high-tech markets. For LouwersHanique, this means adapting and continuously developing our manufacturing capacity and processes.

We are based in the Eindhoven region (Brainport) and help solve some of the most complicated, high-tech industrial issues. As a long-term partner of several leading high-tech companies around the world, we tackle the toughest challenges and strive for perfection.

Our Method

We achieve the best results through close cooperation with our customers throughout the entire lifecycle of a product. From prototype to mass production of critical components. LouwersHanique can act as an extension of an R&D or engineering team and is happy to be involved in an NPI project from the start. This enables us to anticipate design considerations and select the right materials from the start.

We strongly believe in long-term partnerships with customers and suppliers. Long-term partnerships do not just happen and are based on mutual trust. Because we are often active in innovative markets, we often experience the growth of our customers. With its drive for innovation, LouwersHanique facilitates the growth and ambitions of our customers to the maximum.

This role is remote in the Netherlands (South NL would be ideal).

IDEX Materials Science Solutions (MSS)  is a newly formed group made up of 11 Materials Sciences businesses across 14 locations within the US and Europe. These businesses include: Advanced Thin Films, Inc., CVI Laser, LLC, CVI Laser Limited, Iridian Spectral Technologies Ltd., Superior Technical Ceramics Corp (STC), Tecan Limited, Veco B.V., Atul, Veco Precision India Pvt. Ltd (VPI), Millux B.V., and Louwers Hanique B.V.

Reporting Relationships: The Key Account Manager will report directly to the Semiconductor Wafer Front-end & Back-end Equipment Sales Director.

Role Overview: The Key Account Manager is directly accountable to our Semiconductor Wafer Front-end & Back-end Equipment Key accounts for Material Science solutions (MSS) in the Netherlands. You aren’t just a "point of contact"—you are a business partner responsible for aligning the customer’s project timelines to our operational capacity and bringing in new product introduction wins (NPI).

You will be finding, championing and winning opportunities our core technologies in optics, laser machining and mechatronics within these key customers. You will use key tools such as 80/20 and MEDDPICC to deliver accelerated growth to MSS.

This role will represent 14 MSS factories to our customers with special focus on: CVI Laser Optics, IDEX Health and Science Rochester, LouwersHanique and Millux.

Key Responsibilities:

Opportunity Identification & Growth

• Execute our strategic intent through to 2030. Understand the ways and means we will grow our platform and leverage them within your customers to build new opportunities.
• Pipeline Development: Identify within our key accounts the urgent and immediate pain which MSS can solve. Align MSS and customer business roadmaps. Turn these activities into business opportunities
• Strategic Upselling: Drive "share of wallet" growth by introducing existing customers to new technologies, materials, or service offerings.
• Achieve year-on-year incremental share increases in alignment with goals and priorities set by Key Account director and Semiconductor Wafer Front-end & Back-end Equipment Sales director.

NPI & Project Alignment

• Drive timely and accurate completion of MEDDPICC and 80/20 process for incoming requests and outgoing quotes.
• Ideation to Production: Lead the "speed advantage" strategy, ensuring that new projects move through the design phase without operational bottlenecks.

• Align the customer’s need timeline with our production scheduling to ensure projects are delivered on time to launch.
• Requirement Alignment: Act as the voice of the customer to critical needs are fully incorporated into solution offering.

Forecasting & Demand Planning

• Data Integrity: Build and maintain 12-month rolling demand forecasts to drive raw material procurement and factory capacity planning.
• Risk Mitigation: Identify gaps between customer forecasts and actual PO placement, flagging potential under-utilization or capacity "crunches" before they occur.

Internal Operational & Customer Alignment

• Conduct regular face to face meetings with key customer stakeholders to review new business opportunities, business reviews, customer quality, scorecard feedback and to discover customer intelligence.
• Act as the main escalation path for customer concerns on factory performance.
• Constraint Management: Regularly sync with the Production, Quality, and Supply Chain teams to understand current floor capacity, equipment downtime, and material lead times.
• Constraint Synchronization: Partner with the Enterprise Solutions Engineering Team to ensure that customer quality constraints and delivery schedules are realistic and executable.

Candidate Profile:

• 3 years or more prior experience in a technically-oriented Sales role.
• Strong verbal and written communication skills.
• High technical fluency in one or more of Semiconductor metrology inspection tools, optics, laser machine processing, high voltage feedthroughs or precision machining.
• Basic computer skills required, including facility with Microsoft Office and experience with custom CRM and ERP systems.
• Ability to consistently representing the business in the best light in all circumstances.
• The "Hunter" Mentality: Proven ability to find and close new business opportunities within a technical or industrial landscape.
• Manufacturing IQ: Deep understanding of the production lifecycle, including lead times, supply chain constraints, and the NPI process.
• Analytical Rigor: Ability to synthesize complex data into accurate forecasts using ERP software and Advanced Excel functions.
• Communication Mastery: The ability to say "no" or "not yet" to a customer in a way that preserves the relationship while protecting the business’s operational integrity.

Success Metrics (KPIs):

• NPI Success Rate: Successful transition of new projects from "Design" to "Full-Scale Production."
• Forecast Accuracy: Variance percentage between customer projections and actual orders.
• On-Time: Meeting or exceeding the delivery milestones agreed upon at project kickoff.
• Customer Retention & Growth: Growth in account "share of wallet" through successful Design to Volume execution.
• Milestone Accountability: Own the Project Timeline ensuring that "Large, Medium, and Small" scale projects hit mature value targets on an annual basis.