Junior Support Analyst – Secure Network Operations Centre (SNOC)

Job Title: Junior Support Analyst – Secure Network Operations Centre (SNOC)

Location: PH - Fully Remote

Employment Type: Full-time

About The Role

This entry-level role provides an excellent opportunity to begin a career within CyberOne's Secure Network Operations Centre. You will monitor customer environments, provide first-line support and develop your technical capability through structured mentoring, formal Microsoft training and real-world experience.

What You’ll Do

• Monitor customer infrastructure and cloud platforms.

• Respond to alerts, incidents and service requests.

• Perform first-line troubleshooting across Microsoft technologies.

• Escalate issues with clear technical notes.

• Complete daily operational health checks.

• Produce knowledge articles and documentation.

• Deliver excellent customer service.

• Participate in shift handovers and continual improvement.

• Learn new technologies through mentoring and certification.

• Employees are expected to demonstrate a security-first mindset and ensure that information security considerations are incorporated into their day-to-day activities, decision-making, and interactions with customers, suppliers, and colleagues.

What We’re Looking For

• Passion for technology and cyber security.

• Good Windows and Microsoft 365 knowledge.

• Basic networking understanding.

• Strong customer service and communication skills.

• Willingness to learn and work as part of a team.

• Logical problem-solving skills.

Why CyberOne

CyberOne is an elite cyber defence team — CREST SOC certified, NCSC-assured incident responders and Microsoft-first across everything we do. We protect mid-market and enterprise customers who see cyber resilience as mission-critical.

You’ll be joining a company that:

· Treats customer defence like a real-world responsibility, not a checkbox.

· Moves fast, communicates clearly and takes ownership.

· Invests in people who want to grow their capabilities

What’s In It for You:

• Flexible working hours & remote-first culture

• Birthday off, long-service awards

• Bi-annual performance awards and team off-sites

• Structured training, technical exposure and career pathing

Let’s redefine what it means to be secure. Together.

#CyberDefenders