The Personal Assistant will manage day-to-day personal and family administration, including diary coordination, household logistics, and scheduling. The role aims to reduce the mental load of the Operations Director by ensuring all personal commitments and appointments are organized and followed through.
The analyst will monitor operational performance, service quality, and workforce planning across the Cyber Defence & Engineering function. They will also coordinate improvement initiatives, maintain governance records, and support capability development for the team.
The role involves supporting the Customer Success team with daily communications, service reporting, and general administrative tasks. You will act as a primary point of contact for customers, ensuring service requests are tracked and resolved while maintaining accurate account documentation.
Conduct enterprise penetration tests, with a focus on assessing and exploiting Active Directory weaknesses and validating security controls. Document attack paths, evidence, business impact, and remediation recommendations, and present findings to stakeholders while supporting remediation efforts.
The Cyber Defence Analyst will monitor security event queues to identify and investigate potential threats while serving as the first point of contact for security incidents. They are responsible for documenting incidents, providing timely customer support, and collaborating with the team to ensure a coordinated response.
Coordinate customer onboarding, maintain CRM data integrity, and manage supplier and contractor compliance. Produce operational insights using Power BI and handle security questionnaires and document control processes.
The role focuses on managing customer relationships, ensuring service delivery against SLAs, and driving account growth through renewals and expansions. It involves leading service reviews and acting as a trusted advisor to align Microsoft security solutions with customer needs.
