Journey Patient Specialist

Compensation: $19.00 - $21.00.

The base compensation range for this role is fixed, with a maximum cap of $21.00. We want to be transparent about this as we continue discussions.

Hours: Monday-Friday, 8AM-4:30PM    

Medical Benefits: Health, Vision, & Dental

Retirement: 401K & Pension w/ 4% employer contribution.

PTO: 15 Days

Graham Healthcare Group is hiring a Journey Administrative Specialist to join our dynamic team. Journey Administrative Specialist responsibilities include the day-to-day operations of Hospice's face-to-face needs. Support/assist Hospice team members to ensure face-to-face visits are assigned appropriately and completed on time. Assist the Hospice Journey team with needs if they arise. This position can be remote, but must be based near our Troy, MI, Mechanicsburg, PA, or Warrendale, PA office to be considered.

Journey Administrative Specialist Essential Duties and Responsibilities

• Develop and process journey referrals while ensuring accurate documentation and workflow processes

• Manage chart closure processes and provide documentation as requested

• Work within various communication channels, including Teams, emails, HCHB, referral portals, SalesForce, and Medalogix

• Assist other Journey team members with telephonic patient contact across multiple branches as requested

• Demonstrate excellent customer service, both internally and externally.

• Understand and effectively communicate HIPAA compliance, corporate compliance, and client confidentiality.

• Communicate and collaborate with other Journey Team members, Palliative, Home Health, and Hospice teams as needed for internal team collaboration

Journey Administrative Specialist Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements list below are representative of the knowledge, skill, and/or ability required.   Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High School diploma/GED

• Previous Journey Counselor experience or Hospice related required

• Medical Terminology knowledge required

• Active listening skills

• Customer service skills

• Possess patience, dependability, good and sound judgement, and ability to manage concurrent demands

• Proficient in Microsoft office suite including teams 

• Detail Oriented with use of time management techniques and tools

Certificates, Licenses, Registrations

Must have and maintain in good standing professional license, certificate, or registration, as applicable.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, climb stairs, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms.

The employee frequently lifts and/or moves up to 20 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job generally operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. While performing the duties of this position, the employee may travel by automobile to branch offices or alternative sites for meetings.

About Graham Healthcare Group:

As an innovator in the evolving healthcare world, Graham Healthcare Group has been designing business and technology solutions to drive better care, outcomes, and productivity within its own home health and hospice companies for over 20 years. In the last several years, our solutions have been successfully integrated across the healthcare continuum.

Join the Graham Healthcare Group and enjoy the following benefits:

• Competitive Pay: With opportunity for advancement 

• Health and Welfare Benefits: Various medical, dental, and vision insurance options for you and your family to choose from. 

• Supplemental Benefits: Company paid life insurance and disability benefits.  Also, pre-tax FSA and HSA plans are offered. 

• Generous PTO Packages.

• Retirement:  Save for your future with our company offer 401k plan and pension.

• Company-Paid Education Programs: Grow your career by taking advantage of 50% discounts on tuition for selected courses offered by Purdue and Kaplan. 

Benefits may vary based on your employment status.