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AI Summary
Provide Level 2 technical support for the migration from Oracle Java to Red Hat OpenJDK across enterprise Windows environments. Investigate and resolve migration-related incidents while coordinating with application and EUC teams to ensure operational stability.
We are seeking a skilled and customer-focused Java Migration Support Analyst to provide technical support for the migration from Oracle Java to Red Hat OpenJDK across enterprise Windows environments. The role is responsible for investigating and resolving migration-related incidents, ensuring business applications remain operational throughout deployment and hypercare phases. The successful candidate will work closely with end users, application support teams, EUC teams, and technical specialists to diagnose issues, implement approved remediation actions, and coordinate escalations where required. This position requires strong troubleshooting capabilities, a solid understanding of Java-based applications and Windows environments, and experience working within structured IT service management processes. The role will also contribute to incident documentation, knowledge management, root cause analysis, and continuous improvement initiatives to enhance the overall migration and support experience.
At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus.
Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.
We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.
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