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RMG Talent

Japanese Customer Service Quality Analyst — Malaysia (Work from Home)

Posted 3 hours ago
9650 per month
2-5 years experience
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AI Summary

Evaluate customer interactions against quality standards and provide actionable coaching feedback to team members. Track quality trends and contribute to process and knowledge improvements within a shift-based operation.

This is a remote position.

RMG Talent is recruiting a Japanese-speaking Quality Analyst for a customer-experience operation. Work from home anywhere in Malaysia.

Location: Malaysia — work from home (anywhere in Malaysia)
Employment: Full-time, permanent
Vacancies: 1
Start: first week of December 2026 (offers targeted by 20 November 2026)
Salary: RM9,650 per month (includes RM1,650 monthly allowance)

Responsibilities
• Evaluate customer interactions against defined quality standards.
• Calibrate with team leaders and trainers; provide actionable coaching feedback.
• Track quality trends and contribute to process and knowledge improvements.
• Support a multilingual, shift-based operation including weekends.

Requirements

• Excellent Japanese and excellent English.
• Quality assurance / quality monitoring experience in customer-facing or BPO environments.
• Able to work from home anywhere in Malaysia, or overseas if visa-eligible (degree + 3 years' relevant experience, or diploma + 5 years' relevant experience).

Preferred: travel, hospitality, airline, booking-platform or BPO background.

Benefits

• Monthly package of RM9,650 including RM1,650 monthly allowance.
• Work from home anywhere in Malaysia.
• Relocation support for overseas hires: RM1,500 one-time reimbursement against receipts.

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