IT Support Specialist
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AI Summary
About Us
Modena Health (“MH”) and Modena Allergy & Asthma ("MAA") are leading and rapidly growing medical practices specializing in allergy, asthma, and immunology care, with clinics across Southern California and Arizona—and ambitious plans for national expansion. We are physician-led, hospitality-focused, and technology-enabled, committed to transforming allergy care while advancing clinical research and expanding access to cutting-edge medicine.
Known for our high standard of excellence, we provide compassionate, patient-centered care for both pediatric and adult patients. Our model combines hospitality-driven service with innovative technology solutions that streamline operations, improve clinical outcomes, and enhance the experience for both patients and providers.
At Modena, we aim to hire great people, treat them well, and help them find meaning and purpose in our mission. Our dedicated team values collaboration, positivity, and growth while striving to improve lives through expert diagnosis, treatment, and research. We are looking for high-energy, kind, and collaborative individuals eager to grow personally and professionally while making a meaningful impact in the lives of others.
Position Summary
Modena Health is seeking a dependable and service-oriented Part-Time / Contract IT Support Specialist to provide day-to-day technical support for employees across our growing healthcare organization. This role will serve as a primary point of contact for routine IT questions and troubleshooting, helping employees resolve hardware, software, account access, connectivity, and technology-related issues efficiently.
The ideal candidate is comfortable supporting users remotely, communicating technical information in an approachable way, and independently resolving common help-desk issues while escalating more complex concerns when appropriate.
Key Responsibilities
- Serve as a first point of contact for employee IT questions and technical support requests.
- Troubleshoot common hardware, software, internet connectivity, printer, peripheral, and workstation issues.
- Assist employees with account access, password resets, login issues, and basic user administration.
- Support Microsoft 365 applications, including Outlook, Teams, OneDrive, Word, and Excel.
- Assist with onboarding and offboarding technology needs, including account setup, equipment coordination, and access changes.
- Set up and configure laptops, monitors, printers, and other employee technology as needed.
- Provide remote technical support to employees across multiple clinic and corporate locations.
- Document recurring issues, resolutions, and basic IT procedures.
- Maintain an organized inventory of company-issued technology and equipment.
- Assist with software installation, updates, and basic device maintenance.
- Escalate cybersecurity, network, infrastructure, or advanced technical issues to appropriate vendors or IT partners.
- Help identify opportunities to improve IT processes, documentation, and employee self-service resources.
- Follow company privacy, security, and confidentiality requirements when supporting systems containing sensitive information.
- Perform other technology-related projects and administrative responsibilities as assigned.
Qualifications
- 1+ years of IT help-desk, desktop support, technical support, or related experience preferred.
- Experience supporting Microsoft 365 applications strongly preferred.
- Familiarity with Windows-based computers and common business hardware.
- Experience troubleshooting user-access, software, hardware, and connectivity issues.
- Strong customer-service and communication skills.
- Ability to explain technical concepts to non-technical users.
- Strong organization, follow-through, and problem-solving skills.
- Ability to work independently in a remote or distributed environment.
- Healthcare IT experience is helpful but not required.
Preferred Experience
Experience with any of the following is a plus:
- Microsoft 365 administration
- Microsoft Teams and Outlook
- User account provisioning and deprovisioning
- Laptop and workstation setup
- Device and asset management
- Help-desk or ticketing systems
- Healthcare technology environments
- HIPAA-related privacy and security practices
- Basic cybersecurity troubleshooting
Physical Requirements
Ability to stand, walk, and move throughout the clinic, if applicable, for extended periods; occasionally lift objects up to 25 lbs., bend, stoop, or reach as needed. Frequent use of hands and fingers for patient care and equipment operation. Must have normal (or corrected) vision and hearing and be able to respond quickly in a fast-paced clinical environment, if applicable.
What We Offer
- Competitive salary and benefits package, including medical, dental & vision insurance, 401(k) retirement plan with employer matching, and professional development opportunities
- In addition, we offer paid time Off (PTO), sick time, floating holiday and holiday pay
- Opportunity to shape the future of a thriving allergy and asthma practice in beautiful San Diego (and across our expanding network)
- A supportive, mission-focused culture where your contributions directly impact patient outcomes and team growth
If this role excites you, please submit your resume and a cover letter outlining your relevant experience and why you’re passionate about joining our team. We look forward to hearing from enthusiastic candidates ready to drive our success!
California Consumer Privacy Act (CCPA) Notice
Modena Health (“MH”) and Modena Allergy & Asthma ("MAA") complies with the California Consumer Privacy Act (“CCPA”). Personal information provided in the job application process will be collected, used, and retained in accordance with applicable privacy laws. Candidates may request additional information regarding the categories of personal information collected and the purposes for which it is used during the hiring process.
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