IT Support Specialist
Please mention DailyRemote when applying
AI Summary
Provide first and second-level technical support to resolve hardware, software, and network issues for end-users. Maintain system performance, manage user access controls, and document technical procedures in a knowledge base.
We are seeking a dependable and technically skilled IT Support Specialist to provide end-user support and ensure the smooth operation of IT systems across the organization. This role involves troubleshooting technical issues, maintaining systems, and delivering high-quality support services in a fully remote environment. The ideal candidate has strong problem-solving abilities, excellent communication skills, and a customer-focused mindset.
Key Responsibilities
- Provide first-level and second-level technical support via phone, email, chat, and ticketing systems.
- Troubleshoot and resolve hardware, software, and network-related issues efficiently.
- Install, configure, and maintain operating systems, applications, and user devices.
- Manage user accounts, permissions, and access controls in accordance with security policies.
- Monitor system performance and proactively identify potential issues.
- Escalate complex technical problems to appropriate teams when necessary.
- Document incidents, resolutions, and technical procedures in knowledge base systems.
- Assist with onboarding and offboarding by setting up and decommissioning user accounts and equipment.
- Support remote access tools, VPNs, and cloud-based systems.
- Ensure compliance with IT security standards and best practices.
Qualifications
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 2–5+ years of experience in IT support, help desk, or technical support roles.
- Strong knowledge of Windows, macOS, and common business applications.
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP, VPN).
- Experience with ticketing systems (e.g., ServiceNow, Zendesk, Jira Service Management).
- Excellent troubleshooting and analytical skills.
- Strong verbal and written communication abilities.
- Relevant certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus.
- Ability to work independently and collaboratively in a remote environment.
Core Competencies
- Technical Troubleshooting
- Customer Service & Communication
- Problem-Solving
- Attention to Detail
- Time Management & Prioritization
- Adaptability in Remote Work Environments
Benefits
- Flexible remote work environment
- Competitive hourly compensation
- Opportunities for certification and career advancement
- Supportive and collaborative team culture
- Access to modern tools and technologies
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