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AI Summary
Provide first-line technical support for hardware, software, and network issues while managing Microsoft 365 and virtualized environments. Develop PowerShell scripts for automation and integrate AI technologies to enhance IT service delivery.
About the Role
We are seeking a skilled and motivated IT Support Engineer to join our IT team and support our modern workplace environment. This role combines hands-on technical support with system administration responsibilities across Microsoft 365, virtualization, and Windows-based infrastructure. The ideal candidate is passionate about technology, automation, and understands how emerging AI technologies can enhance IT processes and service delivery.
Key Responsibilities
- Provide first-line technical support to end-users for hardware, software, and network issues, and efficiently troubleshooting and resolving problems.
- Escalate complex or unresolved issues to Tier 2 support or other relevant teams, following established escalation protocols.
- Manage and support Microsoft Intune for device management, security policies, and application deployment
- Administer and Support Exchange Online, including user management and troubleshooting
- Maintain and operate basic Virtual Machine related tasks in VMware ESXi virtualized environments.
- General Understanding of Windows Server environments and related services (Active Directory, DNS, DHCP, File Services)
- Develop and maintain PowerShell scripts for automation and reporting
- Support Microsoft Office / Microsoft 365 applications
- Document IT procedures and contribute to continuous improvement initiatives
- Purchase, set up, and deploy new IT hardware and software, ensuring configurations align with organizational standards and security protocols.
AI Awareness & Innovation
- General understanding of AI technologies relevant to IT operations
- Ability to identify AI use cases in IT support automation, reporting, and knowledge management
- Openness to adopting AI-driven tools to improve efficiency and user experience
Required Skills & Experience
- 5+ years of Experience as an IT Support Engineer, Systems Engineer, or similar role
- Hands-on experience with Microsoft Intune, Exchange Online, VMware ESXi, and Windows Server environments
- Basic or moderate Networking Knowledge.
- PowerShell scripting skills for automation and administration
- Solid troubleshooting and analytical skills
- Service-oriented mindset with strong communication skills
Nice to Have
- Experience with Azure AD / Entra ID
- Knowledge of ITIL-based IT Service Management
- Relevant Microsoft, VMware, or IT certifications
- Programming language skills
What We Offer
- Modern IT environment with opportunities for innovation
- Professional development and certification opportunities
- Competitive compensation and benefits package
- Collaborative and supportive team culture
- Opportunity to explore AI-enhanced IT processes
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