IT Project Manager II

The IT Project Manager II is responsible for managing delivery of technology initiatives across Brand Advocacy Solutions (BAS), including AI-enabled tools, system integrations, and internal technology initiatives. This role drives end-to-end project execution, ensuring alignment across teams and successful delivery of solutions that support business operations and efficiency.

Responsibilities

Project Delivery

• Lead end-to-end project delivery across assigned initiatives.

• Manage multiple concurrent projects with defined timelines, scope, risks, and dependencies.

• Ensure alignment across stakeholders and maintain clear project accountability.

AI & Innovation

• Manage delivery of AI-enabled tools, automations, and pilot programs across BAS.

• Partner with product and engineering teams to move initiatives from concept through deployment.

• Coordinate testing, rollout, training, and adoption activities across stakeholders.

• Track progress, adoption, and feedback to support project outcomes.

System Integrations & Applications

• Lead delivery of integration projects across enterprise systems and applications.

• Coordinate requirements, testing, and deployment activities for system enhancements.

• Ensure alignment between business needs and system capabilities.

• Partner with technical teams and vendors to deliver integrated solutions.

Execution & Governance

• Maintain project plans, RAID logs, and status reporting.

• Identify and manage risks, dependencies, and mitigation strategies.

• Facilitate project meetings and provide clear status updates.

• Communicate project progress, risks, and outcomes to stakeholders.

Stakeholder Management

• Partner across BAS agencies, IT, HR, finance, business, vendors, and clients.

• Communicate clearly with both technical and non-technical audiences.

• Drive alignment across cross-functional stakeholders.

Qualifications

Required Qualifications

• 3–5+ years of IT project management experience.

• Proven experience managing projects end-to-end.

• Experience with system integrations and enterprise applications.

• Exposure to AI, automation, or digital tools.

• Working knowledge of Agile, Scrum, Waterfall, or hybrid methodologies.

• Strong organizational, problem-solving, and communication skills.

Preferred Qualifications

• Experience in retail, field operations, or services-based organizations.

• Familiarity with enterprise platforms such as Microsoft technologies (e.g., Azure, Power Platform, M365), Salesforce, Oracle (HCM/ERP/Recruiting), UKG, or similar systems.

• Experience supporting rollout of internal tools or technology initiatives.

• Familiarity with AI-enabled tools (e.g., Copilot, automation platforms, workflow tools).

• PMP, Scrum Master, or similar certification.

Core Competencies

• Strong ownership and accountability.

• Ability to translate business needs into actionable project plans.

• Effective stakeholder management.

• Detail-oriented with strong execution discipline.

• Ability to operate in a cross-functional environment.

What Success Looks Like

• Successful delivery of AI and technology initiatives.

• Effective execution of integration and system-related projects.

• Projects delivered on time, within scope, and aligned to business needs.

• Strong cross-functional alignment and communication.