IT Operations Specialist (WFH - Night Shift) | ZR_1310_JOB
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AI Summary
Provide Tier 1 and Tier 2 technical support while administering Microsoft 365 and Entra ID environments. Manage endpoint devices, business-critical applications, and drive operational efficiency through process automation and documentation.
This is a remote position.
IT Operations Specialist (Remote | Night Shift)
About PeoplePartners
- At PeoplePartners, people come first—and it shows. As a Great Place to Work® certified company, we've built a culture where talented professionals thrive, grow, and make a real impact. When you join us, you'll gain exposure to global teams, exciting technologies, and meaningful career opportunities while being supported by a community that values collaboration, continuous learning, and your success.
- If you're looking for more than just your next job, you'll find it here. Join a team that celebrates curiosity, champions innovation, and empowers you to build a rewarding career with world-class clients.
Role Overview
- Behind every productive business is technology that simply works—and behind that technology is someone who knows how to make the impossible look effortless.
- As our IT Operations Specialist, you'll be at the center of a modern, cloud-first IT environment, helping users stay connected, secure, and productive every day. From Microsoft 365 administration and endpoint management to supporting business-critical applications and driving process improvements, you'll play a key role in delivering a seamless technology experience while expanding your expertise across a broad range of enterprise technologies.
- If solving problems energizes you, learning new technologies excites you, and helping people is what you do best, this is the opportunity you've been looking for.
Key Responsibilities
- Provide Tier 1 and Tier 2 technical support to internal users.
- Administer Microsoft 365 and Entra ID environments.
- Support and troubleshoot Windows 11 devices.
- Manage user accounts, permissions, and Microsoft 365 licenses.
- Administer Microsoft Intune, Exchange Online, SharePoint Online, and OneDrive.
- Support business applications, including Zoom, Bill.com, Keeper, Teamwork, BambooHR, and other enterprise platforms.
- Maintain IT documentation, knowledge base articles, and standard operating procedures.
- Assist with technology deployments, system migrations, and IT improvement initiatives.
- Identify opportunities to automate processes and improve operational efficiency.
- Support secure user onboarding and offboarding.
- Contribute to the reliability, security, and performance of the IT environment.
Requirements
Required Qualifications (Must-Have):
- 1–3 years of experience in IT Support, Help Desk, Desktop Support, or Systems Administration.
- Strong experience administering Microsoft 365.
- Experience supporting Windows 11 environments.
- Experience with Active Directory and/or Microsoft Entra ID.
- Strong troubleshooting and analytical skills.
- Excellent communication and customer service skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Ability to work independently while collaborating effectively with a team.
Preferred Qualifications:
- Experience with Microsoft Intune.
- Experience with Exchange Online.
- Experience with SharePoint Online.
- Experience using PowerShell.
- Experience with automation tools.
- Experience maintaining IT documentation platforms.
- Experience supporting professional services or accounting environments.
Why Join PeoplePartners
When you join PeoplePartners, you're joining a workplace that's built around helping people succeed. You'll have the opportunity to work with international clients, expand your technical expertise, and build your career in a collaborative, people-first environment where learning and continuous improvement are encouraged every day. Here's what you can look forward to:
- Great Place to Work® certified culture.
- Fully remote work setup.
- Exposure to global clients and modern cloud technologies.
- Career development and continuous learning opportunities.
- Supportive, collaborative, and inclusive team environment.
- Engaging employee activities and recognition programs.
- Opportunities to contribute to meaningful technology projects.
- A workplace that values innovation, ownership, and professional growth.
If you're ready to sharpen your technical skills, work with cutting-edge cloud technologies, and make a meaningful impact every day, we'd love to hear from you. Apply today and take the next step in your IT career with PeoplePartners.
Work Details
- Employment Type: Full-time
- Schedule: Monday to Friday
- Working Hours: Night Shift (EST)
- Client Location: United States
Benefits
- Permanent Work-from-home setup.
- Company-provided equipment.
- Secondary Wi-Fi Modem.
- 21 Leave Credits Annually - Leave benefits begin on Day 1.
- 100% conversion of UNUSED leave credits.
- HMO on Day 1.
- 13th Month Pay.
- Monthly Gift Voucher.
- Milestone Tokens (Birthday/Anniversary/Christmas).
- A Life Beyond the Screen #WorkLifeBalance.
- Active employee engagements physically such as Christmas Party & Team Building, and virtual events such as town-hall with prizes.
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