IT Help Desk Specialist

Job Title: IT Help desk Specialist 
Employment Type: Contractual (with potential for extension based on performance) 
Work Schedule: US Business Hours (e.g., PST/EST) 
Location: India  
Work Setup: Remote 
 
Position Overview 

We are looking for a reliable and proactive IT Support Specialist to provide technical assistance and support for end-users across the organization. This role is responsible for troubleshooting software issues, maintaining IT systems, working on tickets, and ensuring a smooth and efficient technology experience for all users. 

This is a contractual role with the possibility of extension based on performance and business needs. 

Key Responsibilities 

• Provide day-to-day technical support to end-users via email, chat, or ticketing systems  

• Troubleshoot and resolve hardware, software, and network issues  

• Install, configure, and maintain computer systems, applications, and devices  

• Manage user accounts, permissions, and access (e.g., Google Workspace, Microsoft 365)  

• Support onboarding and offboarding of employees (account setup, equipment provisioning)  

• Monitor and respond to IT support tickets in a timely manner  

• Maintain IT documentation, SOPs, and knowledge base articles  

• Assist with system updates, patches, and basic cybersecurity practices  

• Escalate complex issues to senior IT personnel when necessary  

Qualifications 

• Proven experience in IT support, help desk, or technical support roles  

• Strong knowledge of Windows and/or macOS environments  

• Familiarity with common business applications (Microsoft 365, Google Workspace, Slack, etc.)  

• Basic understanding of networking concepts (VPN, DNS, IP configuration)  

• Experience with ticketing systems (e.g., Zendesk, Freshdesk, Jira Service Management)  

• Strong problem-solving and troubleshooting skills  

• Excellent communication skills, with the ability to explain technical issues clearly  

• Ability to work independently in a remote, fast-paced environment  

Preferred Qualifications 

• (Insert years of experience) Experience supporting remote or global teams  

• Basic knowledge of cybersecurity best practices  

• Relevant certifications (e.g., CompTIA A+, ITIL) are a plus  

• Experience with device management tools (e.g., Intune, Jamf)  

What We Offer 

• 100% remote work setup  

• (Insert Budget) 

• Exposure to international teams and systems  

• Opportunity for contract extension based on performance  

• Dynamic and collaborative work environment 

 Join Us 

Become part of a dynamic team where your contributions are valued, your ideas are heard, and your growth is supported. At H!KINEX, we offer not just a job, but a career path with opportunities to learn, grow, and work alongside industry leaders.