Join Our Team: IT Business Relationship Lead.

Working Hours & Travel

This role follows 37 hours, Monday to Friday working pattern. The vacancy will be offered on a remote working basis, with a requirement to attend our main hub spaces or other Trust locations as and when required.

Role Overview

Key Responsibilities

• Build and maintain strong relationships with business leaders and stakeholders, acting as a trusted link between IT and the wider organisation.
• Collaborate with teams to understand business priorities, challenges and technology requirements, ensuring IT initiatives align with organisational goals.
• Identify opportunities to improve business processes, efficiency and outcomes through technology, data and digital innovation.
• Manage and communicate the business demand pipeline, ensuring requests are prioritised, scheduled and progressed effectively.
• Monitor IT project delivery, performance and risks, providing regular updates to stakeholders and driving successful outcomes.
• Ensure high-quality IT service delivery by tracking KPIs, SLAs and continuous service improvement opportunities.
• Champion innovation by evaluating emerging technologies and supporting initiatives that deliver measurable business value and return on investment.
• Support the development of business cases, requirements and project proposals, taking ideas from concept through to project initiation.
• Promote best practice in business analysis, requirements gathering and documentation to improve organisational knowledge and decision-making.
• Work with project managers, partners and funding bodies to deliver technology projects and innovation initiatives on time and within budget.

About You

Experience 

• Previous experience of working with business teams at various levels of seniority
• Experience of leading cross-functional teams through processes designed to determine business and functional requirements
• Wide experience / awareness of different technologies, IT processes and methodologies
• Awareness of data & reporting tools, security considerations, integration capabilities and automation / AI  
• Practical experience of business process improvement, requirements gathering tools and techniques  
• Knowledge of integration and cloud technologies
• Experience of working with both technical and non-technical teams
• Creating IT solution requests from scratch to fully formed requirements 

Skills & Attributes 

• Excellent communication, documentation and presentation skills  
• Excellent stakeholder management / relationship skills
• Strong analytical and problem-solving skills, with a strategic mindset
• High level expertise in business process improvement and workshop facilitation to bridge business and technical requirements
• Ability to conceive, visualise, explain, design and help articulate end-to-end solutions
• Sound understanding of best practice solutions architecture design principles, methodologies and governance (e.g. TOGAF or equivalent) 
• Ability to manage conflicting priorities and meet deadlines
• In touch with general IT developments/trends and new technologies
• Proactive and self-motivated 

Contact & Application

If you have any questions, feel free to reach out to us at CRT.recruitment@canalrivertrust.org.uk.  We encourage early applications as we may close the vacancy once we receive enough suitable candidates.

What We Offer

In addition to your annual base salary of £40,000. We also offer a competitive pension scheme, increasing holiday entitlement, and a range of employee benefits. For a full breakdown of our benefits, check out our brochure here: EVP - 1.  

Learn more: https://canalrivertrust.org.uk/about-us/work-for-us/our-benefits 

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