IT Asset Management (ITAM) Support Specialist (VA ESOM)

Overview

Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities.         

By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones.

Kentro is hiring for IT Asset Management (ITAM) Support Specialist to support Kentro's VA ESOM contract. 

Location: This position can be performed remotely within the United States and will support Eastern Time working hours.

Responsibilities

1.  Strategic Leadership & Modernization of Asset Management

• Support the enterprise strategy for HAM, SAM, and activation management, ensuring alignment with VA modernization goals and Federal IT asset management standards.
• Conduct reviews of existing asset management practices to identify gaps, inefficiencies, and compliance risks.
• Assist in the redesign and restructuring of asset management processes, policies, and governance frameworks to improve accuracy, accountability, and operational maturity.
• Evaluate and implement automation, data integration, and workflow optimization across the asset lifecycle.

2.  Software Asset Management (SAM) Oversight

• Work with current leadership to oversee enterprise software lifecycle governance, including acquisition, deployment, license optimization, compliance monitoring, and retirement.
• Modernize SAM practices to address cloud licensing, subscription models, and evolving vendor requirements.
• Ensure implementation of GAO and OIG recommendations related to software visibility, restrictive licensing, and audit readiness.
• Establish SAM processes within the VA’s ServiceNow platform to improve reporting, cost avoidance, and compliance outcomes.

3.  Hardware Asset Management (HAM) Oversight

• Assist current leadership with hardware lifecycle management, ensuring accurate inventory, configuration tracking, warranty management, and end-of-life planning.
• Assist in the restructuring of HAM workflows to eliminate redundancies, improve data quality, and strengthen alignment with cybersecurity and supply chain requirements.
• Ensure HAM operations meet Federal sustainability, security, and disposal standards.
• Ensure future-state goals are documented and that all processes and practices point toward a collaborated effort to achieve the stated mission.
• Provide consultation on the integration of HAM processes into the VA’s ServiceNow platform to improve reporting, cost avoidance, and compliance outcomes.
• Ensure implementation of GAO and OIG recommendations related to hardware asset management and audit readiness.

4.  Activation Management & Deployment Oversight

• Assist current leadership with enterprise activation management, ensuring timely, accurate, and compliant activation of hardware, software, and licenses across VA facilities.
• Provide direct consultation in the review and redesign of activation workflows to reduce delays, improve coordination, and enhance visibility across OIT and field operations.
• Establish performance metrics and dashboards to monitor activation throughput, accuracy, and service quality.

5.  Stakeholder Engagement & Executive Communication

• Provide executive-level briefings, performance dashboards, and strategic recommendations to VA leadership, OIT executives, and Congressional oversight bodies.
• Partner with procurement, cybersecurity, finance, legal, and field operations to ensure asset decisions support mission readiness, cost efficiency, and regulatory compliance.
• Assist ITAM leadership in representing the VA in Federal IT asset management forums and interagency working groups.
• Help coordinate efforts with VA Logistics partners as required.

6.  Performance Management & Continuous Improvement

• Establish KPIs, OKRs, and maturity models for HAM, SAM, and Activation programs, ensuring measurable improvements in asset visibility, cost savings, compliance, and operational performance.
• Drive adoption of leading practices, emerging technologies, and continuous improvement methodologies across asset management functions.
• Ensure programs maintain readiness for internal and external audits.

Qualifications

• Bachelor's degree in Engineering, mathematics, business administration. An additional 8 years of relevant experience may be subsntituted for the degree requirement for a total of 16+ years of relevant experience. 
• 8 years of senior-level leadership experience in Federal IT asset management, enterprise IT operations, or large-scale program management.
• Working knowledge of ITIL practices and hands-on experience with ServiceNow HAM and/or SAM modules.
• Familiarity with Federal acquisition regulations and GAO/OIG audit frameworks.
• Demonstrated success in organizational transformation, process redesign, and enterprise governance.
• Proven ability to lead cross-functional teams and manage enterprise-wide programs.
• Strong written and verbal communication skills, including the ability to brief and influence executive stakeholders.

 Preferred Qualifications:  

• Prior experience supporting the Department of Veterans Affairs (VA) or another large Federal agency.
• Experience modernizing SAM practices for cloud licensing, subscription models, and complex vendor agreements.
• Demonstrated experience implementing GAO and OIG recommendations to improve asset visibility and audit readiness.
• Relevant professional certifications such as ITIL, ServiceNow (HAM/SAM), IAITAM (CHAMP/CSAM/CITAM), or PMP.
• Experience establishing KPIs, OKRs, dashboards, and asset management maturity models at enterprise scale.

Clearance Requirement:

• US Citizen or Green card holder
• Willing and able to obtain and maintain Public Trust Clearance 
• Must meet updated ID requirements: https://www.gsa.gov/technology/it-contract-vehicles-and-purchasing-programs/federal-credentialing-services/get-appointment-help/bring-required-documents
• If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully. 

Benefits

The Company

We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.

We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015), two CMMI ML 3 ratings (DEV and SVC) and CMMC Level 2 Certification.

Industry Recognition

Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.

Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award

Benefits

We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more.  We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development.  Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.

We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.

Commitment Equal Opportunity Employment & VEVRAA

Kentro is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law.

Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements.

As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.

We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility.

Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.

How to Apply

To apply to Kentro Positions- Please click on the job link and then click the blue “Apply” button at the top right of Job Description. Please upload your resume and complete all the application steps. You must fully submit the application for Kentro to consider you for a position.  If you need alternative application methods, please email careers@kentro.us and request assistance.  

Accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@kentro.us.