IT Asset Management (ITAM) Manager

Position Type:

If you’re looking for a fulfilling career that can make a real difference in your life, and the lives of others, you’ve come to the right place.

As a national health solutions partner, we put people first in everything we do — and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences and career expertise to Medavie. By collaborating and innovating together, our employees are creating industry-leading solutions in insurance, primary care and emergency medical services that impact millions of lives in Canada each year.

Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest — and it’s reflected in our award-winning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. Medavie is where employees can be their best selves, feel they belong, and achieve their full potential. Be part of it by applying for a position with us today.

The Opportunity

We are looking for a strategic and collaborative leader to establish, govern, and continuously evolve our enterprise IT Asset Management (ITAM) practice.

In this role, you will help shape how technology assets are managed across their lifecycle, ensuring our hardware, software, cloud subscriptions, licensing, and related lifecycle data are visible, trusted, compliant, and aligned with business needs. Your work will directly support service reliability, financial stewardship, risk management, and informed decision-making across the enterprise.

This is an opportunity for someone who enjoys building mature practices, strengthening governance, improving data quality, and influencing outcomes across technical, operational, financial, and business teams. You will play a key role in helping the organization maximize the value of its technology investments while enabling scalable, efficient, and well-governed services.

What You’ll Do

• Lead and continuously mature the enterprise IT Asset Management practice across hardware, software, licensing, cloud subscriptions, and related lifecycle data.
• Develop, own, and maintain the ITAM practice framework, including policies, standards, governance controls, lifecycle processes, and operating procedures spanning acquisition, deployment, maintenance, optimization, and retirement.
• Champion trusted asset data by improving visibility, accuracy, ownership, and lifecycle integrity across asset inventories, registers, configuration records, and service management systems.
• Strengthen governance and compliance practices by leading software licensing oversight, audit readiness activities, evidence management, and controls related to unmanaged or unauthorized assets.
• Partner with IT Operations, Finance, Procurement, Security, service owners, and technical teams to support lifecycle planning, renewals, capacity management, cost optimization, risk management, and service reliability objectives.
• Define requirements for ITAM tools, data integrations, dashboards, reporting, and automation that improve enterprise visibility, decision-making, and operational efficiency.
• Deliver timely, meaningful reporting, insights, and recommendations that help optimize technology investments, reduce waste, support contract and audit readiness, and enable sound operational and investment decisions.
• Drive continuous improvement by redesigning processes, advancing practice maturity, strengthening integration with adjacent ITSM and security practices, improving data quality, and implementing scalable lifecycle controls.

What You Bring

Education: Post-secondary degree or diploma in Computer Science or an equivalent combination of education and experience. A bachelor’s degree in Information Technology or Computer Science is preferred.

• 10+ years of relevant experience in IT Asset Management, IT Service Management, and/or IT Operations.
• Strong knowledge of IT asset lifecycle management, including acquisition, deployment, maintenance, optimization, and retirement.
• Working knowledge of asset registers and inventories, software licensing, compliance, reporting, and governance controls.
• Strong understanding of how ITAM integrates across ITSM practices, including Change, Configuration, Security, and service delivery.
• Experience with ITAM and ITSM tools, reporting, data management, integrations, dashboards, and automation. Experience designing, maturing, and governing enterprise-scale ITAM practices is preferred.
• ITIL 4 Foundation certification is required. Additional IT Asset Management certifications are preferred.

Language Requirement: Bilingualism (EN/FR) is considered an asset. English is requirement, written and verbal, to provide services to our customers and communicate with internal stakeholders

Reliability Status Clearance (Enhanced Level B): This includes fingerprinting, a criminal record check and a credit check. You must have resided in Canada for at least five years and hold Permanent Resident or Canadian Citizenship status.

Why Join This Opportunity

This is a unique opportunity to build and shape an enterprise capability that influences how technology is governed, optimized, and invested in across the organization.

While this is an individual contributor role, you will have significant influence through practice leadership, governance, stakeholder partnerships, trusted reporting, and cross-functional decision support. You will work across multiple disciplines, bringing together technology, operations, finance, procurement, security, and service management to improve how IT assets are managed and how technology value is realized.

If you enjoy creating structure, improving processes, building trusted data foundations, and helping organizations make better decisions, this role offers meaningful visibility and impact at an enterprise scale.

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Pay Range:

The Base Pay range may vary depending on the successful candidate or other relevant job-related factors such as knowledge, skills, qualifications, experience and education/training. In addition to Base Pay, eligible Medavie employees may participate in various performance-based incentive programs. Payments under these programs are discretionary and subject to both individual and organizational results.  

We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs.  We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws. We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.

While Medavie may use automated tools, including AI, to support application screening, candidates are expected to complete all recruitment interactions independently—without AI assistance—to ensure a fair and equitable process.

If you experience any technical issues throughout the application process, please email: Medavie.Recruitment@medavie.ca.