IT Administrator

IT Administrator

Employment Type: Full-time
Location: Remote
Working Hours: U.S. Central Time (CST)

About Us
Advanced Asset Management (AAM Living) delivers smart, data-driven property and asset management solutions across Texas. We specialize in maximizing occupancy, optimizing operations, improving turnover speed, and creating high-quality resident experiences. Our portfolio spans multifamily, affordable housing, build-to-rent, and community-centric living environments where operational excellence drives financial performance.

We are modern, tech-enabled, people-centric, and driven by efficiency, transparency, and continuous improvement.

Role Overview
We are seeking a reliable and technically skilled IT Administrator to support AAM Living's day-to-day technology operations. This role will be responsible for managing employee accounts and access, providing technical support, maintaining company devices, and helping ensure secure and efficient IT operations across the organization.

Key Responsibilities

• Manage employee onboarding and offboarding, including account setup, access, permissions, and deactivation.
• Provide remote IT support and troubleshoot hardware, software, network, and user-access issues. 
• Set up, configure, maintain, and secure company laptops, computers, and other devices.
• Monitor user accounts, permissions, and access to company systems and applications.
• Maintain accurate IT records, including equipment assignments, accounts, and access information.
• Assist employees with Microsoft 365, email, collaboration tools, and other business applications.
• Support IT security practices, including password management, device security, and access controls.
• Coordinate with external vendors or service providers when issues require additional technical support.
• Maintain documentation for common IT procedures, troubleshooting steps, and onboarding/offboarding processes.
• Assist with software installations, updates, system maintenance, and general IT administration.

Required Qualifications

• 2+ years of experience in IT administration, IT support, or a related technical role preferred. 
• Strong troubleshooting and problem-solving skills.
• Experience managing user accounts, permissions, and access.
• Hands-on experience setting up and maintaining laptops and other company devices.
• Familiarity with Microsoft 365, Windows, email systems, and common business applications. 
• Strong understanding of basic IT security and access-control practices.
• Excellent communication and customer-service skills.
• Ability to work independently, manage multiple requests, and prioritize tasks effectively.
• Strong attention to detail and documentation skills.

Benefits 

• Competitive compensation package.
• Paid time off.
• Opportunities for professional growth and career advancement.
• A collaborative, innovative, and high-performance work environment.