[Internal Candidates Only] Team Lead, Education Services

About Rhapsody

Healthcare is innovating fast and AI is accelerating the pace. But AI is only as good as the data it can securely access. Today, moving data between providers, payers, and digital health innovators is still harder than it should be, and inconsistent data quality creates risk, rework, and stalled initiatives.

Our mission is to accelerate innovation by reducing the burden of data access and data quality so teams can build, deploy, and scale solutions with confidence. Rhapsody provides behind-the-scenes interoperability and data quality foundation that helps information move reliably between systems, across formats, and at the speed modern healthcare demands.

Most people won’t ever see our products during a medical visit (that’s infrastructure). Think of Rhapsody as the connective tissue and increasingly, the “data readiness” layer that enables digital transformation, analytics, and AI initiatives by making data accessible, trustworthy, and actionable.

If you want to help solve one of healthcare’s hardest problems, turning fragmented data into safe, usable information—apply at rhapsody.health.

Position Summary

The Team Lead, Education Services is responsible for supporting the daily operations, coordination, and continuous improvement of Rhapsody’s customer education programs. This role provides operational guidance to the Education Services team, supports the development and delivery of training programs, and helps ensure customers and internal stakeholders receive timely, accurate, and high-quality education support.

The Team Lead serves as a primary resource for training operations, course readiness, customer education requests, and team workflow coordination. This position works closely with cross-functional teams to support customer success, product adoption, and the effective delivery of Rhapsody education services.

At Rhapsody, we are an AI-first company, meaning we actively use and embrace artificial intelligence to enhance how we work, collaborate, and deliver. We expect our team members to be open to adopting AI tools in their roles, continuously exploring ways to work smarter, improve efficiency, and drive innovation while maintaining high standards of quality, security, and ethical responsibility.

Key Responsibilities

Team Leadership and Coordination

• Provide day-to-day guidance, support, and direction to members of the Education Services team.
• Assist with prioritizing team activities, including course development, enrollments, support tickets, communications, and training delivery.
• Serve as an escalation point for operational questions, customer education issues, and internal requests.
• Support onboarding, knowledge sharing, and process consistency across the team.
• Foster a collaborative, accountable, and customer-focused team environment.

Training Operations and Delivery

• Coordinate training schedules, course availability, enrollments, and learner access through Rhapsody’s learning platforms.
• Support the delivery and administration of instructor-led, self-paced, and certification-based training programs.
• Ensure courses, learning paths, training environments, and supporting materials are accurate, current, and ready for learners.
• Assist with planning and execution of education-related initiatives, including conference training.

Curriculum and Program Support

• Partner with curriculum developers, instructors, and subject matter experts to support course development, maintenance, and updates.
• Identify opportunities to improve course content, learner experience, and operational efficiency.
• Support the conversion, enhancement, and standardization of training materials across delivery formats.
• Help ensure training content aligns with current product functionality, customer needs, and Education Services standards.

Customer and Stakeholder Communication

• Support clear and professional communication with customers, internal teams, and stakeholders regarding training options, enrollment processes, course access, and education services.
• Prepare or review customer-facing responses, internal updates, announcements, and education-related documentation as needed.
• Collaborate with Sales, Customer Success, Product, Support, and other teams to address training-related needs and inquiries.

Reporting and Continuous Improvement

• Monitor and report on key Education Services metrics, including enrollments, completions, customer satisfaction, support ticket resolution, and certification activity.
• Use customer feedback and operational data to identify trends, risks, and improvement opportunities.
• Recommend and support process improvements that increase efficiency, consistency, quality, and customer satisfaction.
• Contribute to the adoption of tools, automation, and AI-enabled workflows that improve team productivity.

AI

• Transforms workflows to be AI-first by connecting tools, building scalable automations, and standardizing best practices across teams to drive efficiency and consistency.
• Leads AI adoption by coaching others, identifying high-impact use cases, and balancing experimentation with governance and quality standards.

Required Qualifications

• Experience in customer education, training, learning operations, customer success, support, or a related field.
• Demonstrated ability to coordinate work, support team members, and manage competing priorities.
• Strong written and verbal communication skills.
• Excellent organizational, problem-solving, and follow-through skills.
• Customer-focused mindset with a commitment to quality and continuous improvement.
• Experience working with learning management systems, training platforms, or related education tools.
• Ability to collaborate effectively with cross-functional teams.

Preferred Qualifications

• Experience in healthcare technology, interoperability, integration engines, or related software solutions.
• Familiarity with Rhapsody products, including Corepoint, Rhapsody Integration Engine, EMPI, Semantic, or API Guardian.
• Experience supporting self-paced learning, instructor-led training, certification programs, or virtual training environments.
• Experience using data, reporting, surveys, or customer feedback to improve education programs.
• Experience with AI tools, automation, or process improvement initiatives.

Key Competencies

• Team leadership and collaboration
• Customer focus
• Operational execution
• Clear and professional communication
• Sound judgment and problem-solving
• Attention to detail
• Process improvement mindset
• Adaptability and curiosity
• Accountability and follow-through

Rhapsody provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.