Intern - Alumni Relationship Coordinator (Immediate Opening)

IDEA Intern  - Alumni Relationship Coordinator

Role Mission:

The Intern supports IDEA’s mission by contributing to day-to-day team operations, project execution, and administrative priorities while developing foundational professional skills in a collaborative work environment. The Alumni Relationship Coordinator (Intern) builds relationships with a portfolio of IDEA alumni and helps their assigned national manager of alumni affairs (alumni success coach) coordinate communication and coaching.  They invest alumni in the value proposition of alumni success coaching and amass knowledge that helps the alumni affairs team better understand alumni progress toward college graduation and needs for support.

Location:

This is a full-time remote position based in Texas with preference given to candidates who live in Austin, El Paso, Houston, Permian Basin (Midland/Odessa), Rio Grande Valley, San Antonio, and Tarrant County (Fort Worth), or who are willing to relocate.

Travel Expectations:    

Travel to IDEA training events or step-back may be required.

What You’ll Do – Accountabilities

 Essential Duties:

• Support assigned team with daily operational, administrative, and project-related tasks.
• Assist with organizing, tracking, and maintaining information relevant to team priorities.
• Prepare summaries, reports, presentations, or materials to support team initiatives.
• Support special projects and follow-up activities as assigned.

Additional Duties and Responsibilities:

• Lead Generation for Alumni Support: Use emails, texts, and calls to address alumni support needs and assess retention and completion risks. 
• Success Coaching Coordination: Schedule alumni coaching sessions (phone, in-person, or virtual), manage Salesforce updates, and oversee calendar invites. 
• Relationship Building: Build and maintain relationships with new and returning alumni, addressing undergraduate challenges with tailored solutions. 
• Engagement Campaigns: Drive undergraduate progress tracking through calls, surveys, texts, and partner data, focusing on FAFSA, semester registration, and regional programs. 
• Team Collaboration: Participate in onboarding (including Alumni Relationship Coordinator Academy), monthly professional development, weekly KPI reviews, and ongoing peer best practice sharing. 

Knowledge and Skills – Competencies

• Make Strategic Decisions: This team member makes informed decisions by gathering reliable information, asking clarifying questions, and evaluating multiple options. They thoughtfully align their choices with team objectives, current responsibilities, and the broader mission of the organization.

• Manage Work and Teams: This team member sets clear, measurable goals and regularly reflects on progress, adjusting actions as needed. They prioritize work aligned with their goals using a task management system and consistently meet deadlines through effective time management.

• Grow Self and Others: This team member demonstrates self-awareness by actively seeking and thoughtfully responding to feedback with curiosity and a growth mindset. They identify development areas, implement feedback when appropriate, and pursue opportunities to build their knowledge and skills.

• Build a Culture of Trust:  This team member consistently demonstrates self-awareness and emotional intelligence, fostering psychological safety and trust within the team. They build respectful, reliable relationships and engage in direct, compassionate feedback, supporting a culture of honesty and mutual respect.

• Communicate Deliberately: This team member communicates clearly and professionally, delivering concise messages tailored to their audience. They actively listen, engage in dialogue by asking and clarifying questions, and follow up to ensure shared understanding in both individual and group settings.

Required experience:

·          Must be an IDEA Public Schools Graduate

·          Education:  Enrolled in AA or BA program, (minimum 30 credit hours) 

·          0-1 years of professional experience as an undergraduate student, internships, part-time roles 

·          Knowledge in Excel, PowerPoint, and Word

·          Strong customer service skills

·          Multi-task oriented

Preferred experience:

• Experience with Salesforce and/or relationship management, preferred  

• Experience with Excel to read, analyze, and inform next steps, preferred 

• Experience setting & achieving ambitious goals, personally & professionally 

• Experience with higher education processes, including financial aid, student services, and academic advising 

Physical Requirements:

·          Must be able to sit for extended periods of time without being able to leave the work area

·          Must be able to work independently with minimal supervision

·          Must be able to lift and carry or otherwise move 15 pounds (occasionally)

 What We Offer:

Compensation & Benefits:

Salary for this role is $11 hourly up to 15 hours/week.

Application process:

Submit your application online through Jobvite. Please note that applications will be reviewed on an ongoing basis until the position is filled. Applicants are encouraged to apply as early as possible.

Learn more about IDEA

At IDEA, we use Core Values to promote human connection and a culture of integrity, respect, and belonging for all Team and Family members.  Learn more about our Commitment to Core Values here: https://ideapublicschools.org/our-story/#core-values