Intake Specialist

Kind Behavioral Health is a leading provider of Applied Behavior Analysis services in North Carolina and Georgia, dedicated to improving the lives of children with autism spectrum disorder (“ASD”). We provide life-changing treatment to children with ASD, providing outstanding quality care, and delivering exceptional clinical outcomes, in an environment in which all are encouraged to THINK BIG, HAVE FUN, DO GOOD, and BE KIND. We deliver treatment through individualized care plans, and target socially significant behaviors, enabling the clients we serve to lead more independent, fulfilling lives. 

Position Overview: 

The Intake Specialist plays a highly impactful role in helping children and families access the services they need. As one of the first points of contact with Kind Behavioral Health, this position sets the tone for each family’s experience by providing compassionate, responsive, and knowledgeable support throughout the intake process. 

The Intake Specialist also serves as a critical connector across KBH, collaborating closely with our clinical, scheduling, and authorization teams to move families efficiently from their initial inquiry to the start of services. This role is essential to creating a seamless, positive experience and ensuring every family feels informed, supported, and welcomed from the very beginning. 

This is a remote role. Our ideal candidate will reside in North Carolina, but other locations in EST and CST time zones are also eligible. 

• High school diploma or equivalent and 3-4 years experience serving as an intake specialist (or equivalent role) with demonstrated success managing client intake  operations, required. 
• Bachelor's degree in Business Administration, Healthcare Administration, Human Resources, Operations Management, or related field or related field and 2+ years experience serving as an Intake Specialist (or equivalent role) with demonstrated success managing client intake  operations, preferred. 
• Provides excellent customer service to caregivers and clinicians; builds trust and maintains professionalism when handling the intake process, required. 
• Analyzes data, prioritizes tasks, solves problems under pressure, and ensures timely follow-through, required. 
• Organizes and manages multiple, shifting priorities effectively while maintaining attention to detail and process integrity, required. 
• Communicates clearly and professionally with caregivers and clinical staff, both verbally and in writing, to resolve  conflicts and coordinate care, required. 
• Experience in autism or ABA service environments, preferred. 
• Experience using practice management software (CentralReach preferred) and Excel or reporting tools to monitor key metrics, required. 
• Exposure to continuous improvement work (e.g., reducing process inefficiencies, improving intake throughput, streamlining overall processes), required. 

KBH is committed to creating a diverse environment and we are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Diversity is more than a commitment at KBH- it is the foundation of what we do, adhering to the highest professional standards while creating an environment in which exceptional people (like you!) can think big, have fun, and do good.