Instructional Designer

About XTEL

XTEL is a leader in advanced, AI-driven solutions for consumer goods companies, combining cutting- edge technology, industry expertise, and data management to accelerate profitable revenue growth and value realization.

Position Overview

The Instructional Designer - Engineering owns the technical curriculum for XTEL implementers, administrators, and partner technical teams. In this role, they ensure that field enablement teams can configure, integrate, and support the platform effectively and consistently.

Key Responsibilities

• Collaborate with Engineering, Architecture, Partner Services, and Support to identify technical skill requirements for successful deployments.

• Build structured learning paths for solution architects, integration engineers, technical consultants, and admins.

• Design and maintain content on topics such as architecture, integrations, APIs, data models, environments, configuration, and security.

• Develop hands-on labs, implementation playbooks, and troubleshooting guides that mirror real deployment scenarios.

• Partner with LMS Platform Lead to segment and secure technical content for the right audiences (internal vs partner vs customer IT).

• Keep technical curriculum fully aligned with release notes, new integrations, and infrastructure changes.

• Support technical certifications for partners and internal teams.

• Serve as a bridge between Engineering and Field for “how do we teach this?” questions.

Qualifications

A great candidate will have:

• 4–8+ years in technical enablement, developer education, or solutions / Partner Service enablement.

• Strong technical literacy in SaaS architectures, integrations, APIs, data pipelines, ideally within enterprise ecosystems.

• Demonstrated ability to explain complex technical concepts to mixed-skill audiences.

Geographical Location:

• EU

• Open to Full remote

• Hybrid work arrangements (Bologna Italy, Leuven Belgium)

What We Offer

• Flexible working hours;⌚

• Competitive Salary Package and Bonus scheme;💸

• A challenging role in a fast-growing AI-driven company; 🪄

• A diverse and international team with strong ownership and a can-do mentality.🌏

• Opportunities to contribute meaningfully to the organization’s growth and development.🚀

Equal Opportunities Statement

If you have strengths to share, we’d love to hear from you. We value diverse backgrounds and experiences, so don’t hesitate to apply even if you don’t meet all criteria.

XTEL is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.